Experienced Virtual Customer Service Associate – Full-Time and Part-Time Remote Opportunities for Compassionate and Skilled Professionals

Welcome to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of individuals in need. As a leader in the industry, we collaborate with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses.

About the Role

We are seeking experienced and compassionate Virtual Customer Service Associates to join our team. As a member of our Customer Experience team, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life.

Key Responsibilities

• Answer incoming phone calls throughout scheduled shift, assisting customers with healthcare claims and enrollment
• Develop a warm and friendly approach, building a good rapport with callers and providing consistent, high-quality customer support
• De-escalate and manage difficult calls, remaining professional and level-headed in all interactions
• Utilize excellent listening skills, research, and attention to detail to resolve customer inquiries and concerns
• Navigate multiple applications and tasks, quickly transitioning from one to another with ease
• Provide top-notch service to customers, ensuring a positive experience and promoting our mission

Requirements

To be successful in this role, you will need:

• 1+ year of call center experience
• A high school diploma or GED
• Minimum 25 WPM typing speed and keyboard shortcut knowledge
• Proficiency with dual monitors and excellent communication skills
• Ability to work in a private, dedicated, distraction-free, and quiet workspace
• Reliable internet connection with a minimum speed of 25MBPS download and 5MBPS upload
• US-based internet service provider and a hardwired connection (wireless is not available)
• Two 22" monitors with a video adaptor
• Ability to successfully complete the mandatory paid 4-week training with 100% attendance

What We Offer

At blithequark, we are committed to providing our team members with a supportive and inclusive work environment. As a Virtual Customer Service Associate, you can expect:

• A competitive pay rate of $14.50 per hour
• A W2 (employee) position with biweekly direct deposit
• Paid mandatory events, including orientation, training, and nesting
• Flexible scheduling to maintain a healthy work-life balance
• Opportunities for career growth and professional development
• A dynamic and supportive team environment

Training and Development

Our comprehensive training program is designed to equip you with the skills and knowledge needed to succeed in this role. As a new team member, you will participate in a 4-week training program, Monday through Friday, from 9:00 am to 5:30 pm EST. During this time, you will learn about our systems, processes, and policies, as well as develop the skills needed to provide exceptional customer service.

Equipment and Workspace Requirements

To ensure your success in this role, you will need to have a dedicated workspace that meets our HIPAA requirements. This includes:

• A private, quiet, and distraction-free workspace
• Two 22" monitors with a video adaptor
• A reliable internet connection with a minimum speed of 25MBPS download and 5MBPS upload
• A US-based internet service provider and a hardwired connection (wireless is not available)

Why Join blithequark?

At blithequark, we are passionate about making a positive impact on the lives of individuals in need. As a Virtual Customer Service Associate, you will be part of a dynamic and supportive team that is dedicated to providing exceptional customer service. Our commitment to social responsibility, flexible scheduling, and opportunities for career growth and development make us an ideal employer for those who are looking to make a difference.

How to Apply

If you are a compassionate and skilled professional who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you!

Conclusion

At blithequark, we are committed to providing our team members with a supportive and inclusive work environment that fosters growth, development, and success. As a Virtual Customer Service Associate, you will have the opportunity to make a positive impact on the lives of individuals in need, while also developing your skills and advancing your career. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply to join our team today!