Experienced Full Stack Customer Support Specialist – Technical Support, Troubleshooting, and Customer Success for Vacation Rental Industry at Blithequark

About Blithequark

Blithequark is a pioneering company in the vacation rental industry, leveraging innovative software to empower property owners and managers to efficiently manage and market their rental businesses online. With a strong presence in the market, having raised $30M to drive growth and innovation, we are a fast-growing company with a global team of over 300 people from more than 50 different nationalities. Our headquarters is based in sunny Barcelona, but we're open to talent from all over the world, offering a fully remote work opportunity for this role.

Job Overview

We are seeking a highly skilled and tech-savvy Customer Support Specialist to join our team remotely. As a Customer Support Specialist at Blithequark, you will become an expert in using our software, providing technical support to customers, troubleshooting complex technical issues, and ensuring excellent service and high customer satisfaction. This is a unique opportunity to work with a cutting-edge platform, collaborate with a talented team, and contribute to the growth of the vacation rental industry.

Key Responsibilities

• Provide technical support to customers via email, phone, or chat, ensuring timely and effective resolution of their queries.
• Troubleshoot complex technical issues related to the Blithequark software, collaborating with the development team when necessary.
• Identify and document bugs or issues in the Blithequark software, contributing to its continuous improvement.
• Develop technical documentation for internal and external use, enhancing the user experience and knowledge base.
• Ensure customer satisfaction and timely issue resolution, maintaining high standards of service quality.

What Makes You a Great Fit?

To excel in this role, you should possess:

• At least 2 years of experience in technical customer support or a similar role, preferably in the travel or hospitality industry.
• Strong verbal and written communication skills in English, with the ability to articulate complex technical concepts in a clear and concise manner.
• Excellent troubleshooting skills and ability to diagnose complex technical issues, with a keen eye for detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment, demonstrating flexibility and adaptability.
• Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk, and cloud-based software and platforms like AWS, Azure, or Google Cloud.

Skills and Competencies

To succeed as a Customer Support Specialist at Blithequark, you should:

• Possess a strong technical aptitude and willingness to learn and adapt to new technologies.
• Demonstrate empathy and a customer-centric approach, with a passion for delivering exceptional service.
• Be proactive and results-driven, with a focus on resolving issues efficiently and effectively.
• Exhibit excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
• Be a team player, with a collaborative mindset and willingness to contribute to the growth and success of the team.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have:

• Endless opportunities for growth and development, with a clear career path and progression.
• Access to comprehensive training and onboarding programs, ensuring you have the skills and knowledge needed to succeed.
• The chance to work with a talented and experienced team, learning from their expertise and best practices.
• A dynamic and supportive work environment, with regular feedback and coaching to help you achieve your goals.

Work Environment and Company Culture

At Blithequark, we pride ourselves on our:

• International team, with over 50 different nationalities, fostering a diverse and inclusive work environment.
• Dynamic and energetic culture, with a passion for innovation and customer satisfaction.
• Commitment to creating a workplace where everyone is heard and feels a sense of belonging.
• Regular virtual team activities and events, promoting connection and camaraderie among team members.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary in EUR/USD, reflecting your skills and experience.
• Expense coverage for computers and gadgets, ensuring you have the right tools for the job.
• Opportunities for career growth and professional development.
• A referral program that offers paid compensation for successful referrals.
• Travel to our yearly team-building events at the company's expense, promoting connection and team bonding.
• A flexible and remote work environment, allowing you to work from home and maintain a healthy work-life balance.

Conclusion

If you're a highly skilled technical customer support specialist with a passion for helping customers and solving complex technical issues, we want to hear from you. Join our team at Blithequark and contribute to the growth and success of the vacation rental industry. Apply now and take the first step towards a rewarding and challenging career with a dynamic and innovative company.