Experienced Full-Time Remote Spanish Bilingual Automotive Customer Service Advisor - Inbound & Outbound Calls, Problem-Solving, and Exceptional Customer Experiences

Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Automotive Industry

Blithequark is a leading global company dedicated to helping the world's best brands improve their businesses and better connect with their customers. We are seeking talented, compassionate individuals to join our team of Remote Spanish Automotive Customer Service Advisors. As an Advisor, you will be committed to providing exceptional customer interactions via inbound calls, outbound calls, or through the internet. If you have a strong desire to help customers and address service issues, we want to hear from you!

About Blithequark

Blithequark is an award-winning global company recognized for our culture, diversity, leadership, and innovation. We pride ourselves on our commitment to delivering exceptional customer experiences and helping our clients improve their businesses. With a global presence, we offer a dynamic and supportive work environment that fosters growth, learning, and career development.

Job Summary

We are looking for a Remote Spanish Bilingual Automotive Customer Service Advisor to join our team. As an Advisor, you will be responsible for handling inbound and outbound customer calls, addressing customer service issues, and providing exceptional customer experiences. This is a great opportunity to build a career in the automotive industry and grow with our company.

Key Responsibilities

• Answer all incoming customer phone calls within quality standards
• Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
• Answer detailed product questions on the brand, current nameplates, and their performance capabilities
• Define consumer needs by asking relevant CRM / Product questions
• Select fulfillment items
• Complete price and equips statements for consumers
• Locate dealers following standard dealerization rules
• Categorize callers and offer appropriate Touch point (i.e., warm transfers to a dealer)
• Provide website navigation assistance to consumer-oriented brand sites
• Escalate outstanding issues
• Provide Goodwill to customers on behalf of the client within the client guidelines
• Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
• Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
• As required, call consumers to invite them to attend events
• Follow critical elements of the Minacs Call and File handling process
• Stay current with Center procedures, product information, and online resource tools
• Appropriately manage customer complaints from initial call to resolution

Requirements and Qualifications

Essential Qualifications:

• High school diploma with 6 plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn, including strong problem-solving skills
• Dependable with proficient attention to detail
• Able to rotate shifts, as needed
• A passion for helping others
• Bilingual in Spanish and English

Preferred Qualifications:

• Sales or marketing background with the ability to build rapport with consumers over the phone

What We Offer

At Blithequark, we invest in our people and teams for ongoing personal and career development. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have access to:

• Opportunities for performance incentives
• The opportunity to work from home
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training
• US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create a strong foundation for a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits

Why Join Blithequark?

At Blithequark, we pride ourselves on our dynamic and supportive work environment. We offer a range of benefits and opportunities for growth and development. When you join our team, you will become part of a global organization that values innovation, diversity, and community involvement.

We are committed to delivering exceptional customer experiences and helping our clients improve their businesses. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will play a critical role in achieving our goals and making a positive impact on our customers.

How to Apply

If you are a motivated and compassionate individual with a passion for helping others, we want to hear from you! Apply today to join our team of Remote Spanish Automotive Customer Service Advisors and start your career journey with Blithequark.

Blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

Location: USA, MI, Work-at-Home

Language Requirements: Bilingual in Spanish and English

Time Type: Full-time

Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.