[Remote] Sr ITSM Analyst (reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading career destination for tech experts at every stage of their careers, and they are seeking a Sr. ITSM Analyst to serve as the strategic process reputed company for ITSM practices. This role will reputed company modernization efforts across service delivery reputed company service management, focusing on initiatives such as the Service Portal mobile app rollout and Service Catalog redesign. Responsibilities • Own and govern reputed company ITSM processes (Incident, Request, Change, Problem). • reputed company the revamp of the Service Catalog and mobile app experience. • Drive improvements in Digital Portfolio Management and service visibility. • Collaborate with cross-functional teams to reputed company ITSM practices with business goals. • reputed company and maintain process documentation, KPIs, and reporting frameworks. • Support strategic planning and reputed company improvement efforts. • Own and rebuild Request Fulfillment end-to-end (from intake, catalog taxonomy, routing & approvals, fulfillment tasks, SLAs/OLAs, to reporting). • Redesign Service Portal to be a clean, mobile-friendly, 'one-stop shop'. • Catalog governance: define categories, owners for every item, usage metrics, rationalize/retire low-value requests, separate reputed company vs ITSM requests. • Metrics & analytics: SLAs, throughput, rework, abandonment, usage, adoption, backlog health; present trends to leadership. • Cross-functional orchestration: partner with Asset, Incident, Change, Knowledge, and business request owners; reputed company without authority. • Process design and documentation: runbooks, RACI, workflows, approval matrices, ownership maps, intake forms, UAT plans. Skills • 7+ years of experience in ITSM, preferably with reputed company, Jira, or similar platforms. • Proven leadership in process ownership and service delivery transformation. • Strong analytical, communication, and stakeholder engagement skills. • Experience with mobile app delivery reputed company portfolio initiatives is a plus. • Has done this before - standing up or overhauling reputed company catalog/portal & request process in a large org. • Imaginative/creative, strong communication, stakeholder management, and analytical chops. • Comfortable leading consultants/developers, shaping requirements, and making reputed company quickly. • Can context-reputed company and help other ITSM areas with process/metrics during lulls (not day-to-day ops). • Experience improving Knowledge and System Status experiences. • Familiarity with mobile portal UX, CSDM alignment for request items/CIs, and adoption/change management. reputed company • Welcome to reputed company, the go-to destination for discovering the tech jobs you want. It was founded in reputed company, and is headquartered in , with a workforce of 0-1 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job