About the position
Responsibilities
- Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
- Actively engage with guests, demonstrating genuine enthusiasm for our brand
- Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
- Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
- Strong team commitment; be dependable, engaged, and helpful
- Be a role model to others in providing exceptional guest service to ensure a memorable experience
- Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
- Model Experience First behaviors
- Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations
Requirements
- High school diploma or GED equivalent
Nice-to-haves
- Build-A-Bear store associate experience
- Associate's (or higher) degree in business, management, or a related field
