Experienced Virtual Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

Are you ready to embark on a new career journey with a company that genuinely cares about its team members' well-being and success? blithequark is seeking enthusiastic and dedicated virtual team members to join our dynamic customer service team. As a leader in our industry, we offer the flexibility of telecommuting, a supportive work environment, and a unique opportunity to grow with our organization. Our mission is to provide exceptional customer experiences, and we're looking for talented individuals like you to help us achieve this goal.

Why Join blithequark

At blithequark, we believe in investing in our team members' growth and development. Here are just a few reasons why you should consider joining our team:

• Paid Training: Get compensated while you learn and grow with us. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in your role.
• Exciting Competitions: Participate in daily, weekly, and monthly competitions with rewards. Our competitive spirit drives us to excel, and we encourage our team members to strive for excellence.
• Paid Holidays: Enjoy holidays off, including your birthday! We believe in work-life balance and want to ensure that you have time to relax and recharge.
• Work/Life Balance: Benefit from a consistent 5-day workweek. We understand the importance of having a healthy balance between your work and personal life.
• Attractive Starting Wage: Starting wage of $11.00 per hour. We offer competitive compensation packages to attract and retain top talent.
• Supportive Management: Our management team is dedicated to your personal and professional growth. We believe in empowering our team members to take ownership of their work and providing the support they need to succeed.
• Full-Time Opportunities: Explore full-time roles and additional benefits after review. We offer opportunities for career advancement and professional growth.

Key Responsibilities

As a Virtual Customer Service Representative with blithequark, you will be responsible for:

• Handling inbound calls for dealership clients, providing top-notch customer service and ensuring that customers' needs are met.
• Maintaining a friendly and helpful demeanor while assisting customers, even in challenging situations.
• Working effectively in a team-based environment to achieve common goals and objectives.
• Scheduling service appointments and addressing basic inquiries in a timely and professional manner.
• Updating and managing customer and vehicle information accurately, ensuring that our records are up-to-date and reliable.
• Resolving customer concerns to meet dealership and manufacturer standards, providing solutions and alternatives when necessary.
• Conducting outbound calls using pre-designed scripts for service/sales follow-up, building relationships with customers and promoting our products and services.
• Complying with company policies related to the National Do Not Call List and Privacy Acts, ensuring that we maintain the highest standards of integrity and compliance.

What We're Looking For

To be successful in this role, you will need:

• Exceptional Verbal and Written Communication Skills: The ability to communicate effectively with customers, colleagues, and management, both verbally and in writing.
• A Quiet, Distraction-Free Workplace: A dedicated workspace that is quiet, private, and free from distractions, allowing you to focus on your work and provide excellent customer service.
• High-Speed Internet and a Compatible Wired Headset: Reliable high-speed internet and a compatible wired headset, ensuring that you can communicate clearly and efficiently with customers and colleagues.
• Proficient Typing Skills: A minimum of 35 words per minute typing speed, allowing you to accurately and efficiently update customer records and respond to customer inquiries.
• Previous Customer Service Experience: Previous experience in customer service, preferably in a call center or retail environment, demonstrating your ability to provide excellent customer service and work effectively in a fast-paced environment.

Eligibility

To be eligible for this role, you must reside in one of the following states:

• Georgia
• Michigan
• North Carolina
• Ohio
• Pennsylvania
• Texas
• West Virginia

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our team members' growth and development. We offer a range of training programs, workshops, and coaching sessions to help you develop new skills and advance your career. Our career growth opportunities include:

• Professional Development: Opportunities to develop new skills and knowledge, enhancing your career prospects and earning potential.
• Career Advancement: Opportunities to advance your career, taking on new challenges and responsibilities, and contributing to the growth and success of our organization.
• Mentorship: Guidance and support from experienced colleagues and managers, helping you to navigate your career and achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of:

• Respect: We treat each other with respect and dignity, valuing our differences and promoting a culture of inclusivity.
• Integrity: We operate with integrity, honesty, and transparency, maintaining the highest standards of ethics and compliance.
• Teamwork: We work together as a team, supporting each other and collaborating to achieve our goals and objectives.
• Innovation: We encourage innovation and creativity, seeking new and better ways to do things and driving continuous improvement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Attractive Starting Wage: A starting wage of $11.00 per hour, with opportunities for career advancement and salary increases.
• Flexible Schedule: A flexible schedule, allowing you to balance your work and personal life.
• Paid Time Off: Paid time off, including holidays and vacation days, ensuring that you have time to relax and recharge.
• Referral Program: A referral program, rewarding you for referring friends and family to join our team.
• Work from Home: The opportunity to work from home, saving you time and money on commuting and providing a better work-life balance.

Conclusion

If you're looking for a new challenge and an opportunity to grow with a dynamic and supportive organization, we encourage you to apply for this role. At blithequark, we value our team members and are committed to providing a positive and supportive work environment. Don't miss out on this opportunity to join our team and take the next step in your career. Apply now and become a part of the blithequark family!