Experienced Customer Service Representative – Remote Financial Services Support Specialist

Welcome to blithequark

At blithequark, we are passionate about empowering individuals to achieve their financial freedom. As a leading financial services company, we are dedicated to providing innovative solutions and exceptional customer support. We are now seeking an experienced and skilled Customer Service Representative to join our team, working remotely to deliver top-notch service to our customers and agents.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in providing inbound and outbound telephone support to our customers and agents. Your primary responsibility will be to assist with requests, both written and verbal, and provide proficient servicing of all product types, with consistently increasing transaction knowledge. If you enjoy helping people and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Document detailed and concise notes on all interactions, with a focus on accuracy and attention to detail.
• Train and assist Associate CSRs, sharing knowledge and expertise to ensure a high level of customer support.
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management, demonstrating flexibility and adaptability in a fast-paced environment.

Benefits and Perks

At blithequark, we prioritize the well-being and satisfaction of our employees. We offer a range of benefits and perks, including:

• Flexible full-time or hybrid telecommuting arrangements, allowing you to work from the comfort of your own home.
• A comprehensive 401(k) plan with immediate vesting and company matching up to 6%, helping you plan for your future.
• Paid time away, including vacation and sick time, flex days, and ten paid holidays, ensuring you have the time you need to recharge.
• Opportunities to give back to your community, with company matching and support for your charitable endeavors.

Compensation

We offer a competitive hourly salary range of $21.00-$31.96, plus eligibility for an annual bonus program, recognizing and rewarding your hard work and dedication.

Who You Are

To succeed in this role, you will need:

• Associate CSR skills, plus proficient written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong multi-tasking abilities, with the capacity to navigate multiple systems and tools while maintaining attention to detail.
• A proactive approach to customer support, anticipating needs and providing solutions in a timely and efficient manner.
• Empathy and a willingness to mentor new hires, sharing knowledge and expertise to ensure a high level of customer support.
• A high school education or equivalent experience, with 6 months to a year of experience working as an Associate CSR or equivalent experience.

Our Culture

At blithequark, we empower inclusion and celebrate diversity, recognizing the value of unique perspectives and experiences. We are committed to creating a workplace where every employee feels valued, respected, and has opportunities to contribute. Our core principles of Value, Transparency, and Sustainability guide our daily work, as we strive to provide products and services that meet the needs of our customers, while operating with integrity and social responsibility.

Career Growth and Development

At blithequark, we are dedicated to supporting the growth and development of our employees. We offer opportunities for training, mentorship, and career advancement, recognizing and rewarding outstanding performance and contributions. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise, taking on new challenges and responsibilities as you grow and evolve in your role.

How to Apply

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Work Authorization

Please note that employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with blithequark.