Experienced Full Stack Customer Support Specialist - Social Media Management and Customer Service for Global Entertainment Leader

Join the Magic at blithequark: Delivering Exceptional Customer Experiences from the Comfort of Your Home

blithequark, a global leader in entertainment, is revolutionizing the way families and audiences experience joy and magic through its diverse array of media and entertainment offerings. With a rich history spanning decades, blithequark continues to innovate and create captivating experiences that touch hearts and minds. As a pioneer in the entertainment industry, blithequark is now seeking a talented Social Media Customer Support Specialist to join its dynamic team, working from the comfort of your home to deliver exceptional customer service across various social media platforms.

About blithequark

blithequark is a household name synonymous with quality entertainment, imagination, and innovation. From enchanting movies and television shows to captivating theme parks and resorts, blithequark's mission is to create unforgettable experiences that inspire and delight audiences worldwide. With a diverse portfolio of beloved brands and franchises, blithequark continues to push the boundaries of storytelling, technology, and customer engagement.

Job Summary

As a Social Media Customer Support Specialist at blithequark, you will be part of a fast-paced team dedicated to providing top-notch customer service across various social media platforms. This role offers the flexibility to work from home, allowing you to engage with blithequark fans and customers while maintaining a healthy work-life balance. If you have a passion for delivering exceptional customer experiences, a knack for problem-solving, and a love for blithequark's products, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Social Media Monitoring and Response: Monitor and respond to customer inquiries and comments on blithequark's social media channels, including Facebook, Twitter, Instagram, and more, ensuring timely and effective communication.
• Issue Resolution: Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction and escalating complex problems to cross-functional teams as needed.
• Collaboration and Communication: Collaborate with internal teams to address customer concerns, provide feedback, and improve services, maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Insight Generation: Generate insights from customer interactions to provide valuable feedback and suggestions for improving blithequark's services and products.
• Social Media Management: Stay up-to-date with the latest social media trends, best practices, and platform functionalities to ensure seamless customer engagement.

Essential and Preferred Qualifications

Required Skills and Qualifications

• Excellent Written Communication: Excellent written communication skills with a strong command of English (additional languages a plus).
• Customer Service Experience: Proven experience in customer service or social media management.
• Multitasking and Prioritization: Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with Social Media Platforms: Familiarity with social media platforms and their respective functionalities.
• Problem-Solving Skills: Problem-solving skills and the ability to think critically under pressure.

Preferred Qualifications

• Previous Experience: Previous experience in customer support or related fields.
• CRM Systems: Understanding of customer relationship management (CRM) systems.
• Passion for blithequark: Passion for blithequark and its products.

Working Hours and Requirements

As a Social Media Customer Support Specialist at blithequark, you will be required to work a flexible schedule, including evenings, weekends, and holidays as needed. This role demands a high level of adaptability, energy, and commitment to delivering exceptional customer experiences.

What We Offer

Competitive Compensation and Benefits

• Competitive Compensation Package: A competitive compensation package reflecting your skills and experience.
• Remote Work Opportunity: A remote work opportunity with the flexibility to balance work-life commitments.
• Exclusive blithequark Perks and Discounts: Access to exclusive blithequark perks and discounts.

Career Growth and Learning Opportunities

At blithequark, we believe in empowering our employees to grow and develop their skills. As a Social Media Customer Support Specialist, you will have opportunities to:

• Develop Your Skills: Enhance your customer service, problem-solving, and communication skills.
• Advance Your Career: Explore opportunities for career advancement within blithequark.
• Stay Up-to-Date with Industry Trends: Stay current with the latest industry trends, best practices, and technologies.

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic, innovative, and inclusive work environment that fosters creativity, collaboration, and growth. Our company culture is built on the principles of:

• Respect and Inclusion: Embracing diversity, equity, and inclusion.
• Creativity and Innovation: Encouraging imagination, creativity, and innovation.
• Customer Obsession: Delivering exceptional customer experiences.
• Teamwork and Collaboration: Fostering a spirit of teamwork, collaboration, and mutual support.

Why Join Us?

By joining blithequark as a Social Media Customer Support Specialist, you will be part of a global team that values creativity, innovation, and the magic of storytelling. You will have the opportunity to:

• Make a Difference: Make a positive impact on customers' lives.
• Grow and Develop: Grow and develop your skills and career.
• Be Part of a Global Brand: Be part of a global brand that inspires and entertains millions.

How to Apply

If you are passionate about delivering exceptional customer experiences, have a knack for problem-solving, and love blithequark's products, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter outlining your qualifications via our careers website.

Apply Now

We look forward to welcoming you to the blithequark team!