Experienced Full Stack Chat Support Agent – Remote Customer Service and Gig Worker Experience

Join the blithequark Team: Revolutionizing Gig Staffing with Exceptional Customer Support

blithequark, a pioneering company in the on-demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. As a vital member of our GigSquad, you will play a crucial role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig workers to various staffing local businesses, you will have the opportunity to make a real impact in revolutionizing the gig staffing industry.

About blithequark and Our Mission

At blithequark, we prioritize our gig workers and aim to promote flexibility and convenience. Our dedication to improving the gig worker experience sets us apart, as we constantly explore new ways to create even more earning opportunities for gig workers. We believe in fostering a culture of empathy, understanding, and support, and we're looking for team members who share these values.

Key Responsibilities:

• Respond promptly to gig workers' inquiries and provide accurate and helpful information through our chat support system, ensuring a seamless and efficient experience.
• Address and resolve gig workers' concerns, issues, or complaints with empathy and professionalism, demonstrating a genuine desire to help gig workers succeed.
• Collaborate with other team members to ensure a cohesive and supportive chat support experience for gig workers, promoting a positive and productive work environment.
• Stay up-to-date with the features and functionalities of the blithequark platform and our partner staffing apps, ensuring you can provide accurate and helpful information to gig workers.
• Assist gig workers in navigating the blithequark platform and troubleshoot any technical issues they may encounter, providing clear and concise guidance.
• Actively promote the benefits and features of blithequark to gig workers to encourage engagement and participation, helping to drive growth and success.
• Document and escalate complex or unresolved queries to the appropriate departments for further assistance, ensuring that gig workers receive the support they need.

Essential Qualifications:

• Proven experience as a customer support agent or similar role, preferably in the gig economy or staffing industry, with a strong understanding of customer needs and expectations.
• Excellent written and verbal communication skills, with the ability to communicate clearly and concisely, both in writing and in conversation.
• Strong multitasking and problem-solving skills, with the ability to navigate between multiple chat conversations efficiently, prioritizing tasks and managing time effectively.
• Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed and a commitment to providing exceptional customer support.
• Proficient computer skills, including the ability to navigate software applications and work with chat support tools, with a strong understanding of technology and digital platforms.
• Ability to work independently and remotely while maintaining a high level of productivity and focus, with a strong sense of self-motivation and discipline.
• Flexibility to work during peak hours, including evenings and weekends, to provide support as needed, with a willingness to adapt to changing circumstances and priorities.

Preferred Qualifications:

• Experience working in a remote or distributed team environment, with a strong understanding of virtual communication and collaboration tools.
• Familiarity with gig economy platforms and the unique challenges and opportunities they present, with a strong understanding of the gig worker experience.
• Knowledge of customer support software and tools, including chat support systems and ticketing platforms, with a strong understanding of technology and digital platforms.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to supporting the growth and development of our team members. As a Chat Support Agent, you'll have access to:

• Comprehensive training and onboarding program, ensuring you're equipped with the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback, helping you to refine your skills and address areas for improvement.
• Career development opportunities, including the chance to move into leadership roles or specialize in a particular area of the business.
• Access to cutting-edge technology and tools, helping you to stay ahead of the curve and drive innovation in the gig staffing industry.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote team member, you'll have the flexibility to work from anywhere, at any time, with a range of benefits and perks, including:

• Competitive hourly rate of $15-$18 per hour, with opportunities for bonuses and incentives.
• Flexible working hours, allowing you to work from anywhere, at any time.
• Opportunities for professional growth and development, with a range of training and development programs.
• A dynamic and supportive team culture, with regular team-building activities and social events.

Why Join blithequark?

At blithequark, we're passionate about revolutionizing the gig staffing industry and making a positive impact on the lives of gig workers. As a Chat Support Agent, you'll have the opportunity to:

• Make a real difference in the lives of gig workers, providing exceptional customer support and helping to drive growth and success.
• Work with a cutting-edge platform, using the latest technology and tools to drive innovation and efficiency.
• Join a dynamic and supportive team, with a range of benefits and perks, and opportunities for professional growth and development.

How to Apply:

If you're passionate about customer support and making a positive impact in the gig staffing industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact details]. We can't wait to welcome you to the blithequark team!