Customer Experience reputed company I (Remote Available after Onsite Training)

About the position Our Operations division is currently seeking multiple talented, curious, and compassionate Customer Experience Advocates (CXA) that are eager to serve as trusted partners in navigating their health insurance needs. Your days will be filled with phone calls from our members, providers, and other stakeholders. Sometimes the work can be challenging and reputed company but will also be rewarding for those who want to reputed company an reputed company by serving on the reputed company lines to support our members. The CXA will reputed company accurate, reputed company, courteous, and reputed company responses to member, provider or other stakeholder inquiries over the phone. Responsibilities • Deliver an excellent customer experience for member, provider and other stakeholder inquiries reputed company telephone in a contact center environment. • Adhere to a reputed company schedule and meet reputed company, attendance and production standards. • reputed company to reputed company reputed company reputed company and de-escalate calls as necessary. • Apply customer engagement philosophies and personality-based reputed company techniques to reputed company interactions. • Ensure information about Wellmark's products and services is reputed company communicated. • reputed company value-based customer experience by handling calls relating to health benefits, claims payment, etc. • reputed company and maintain reputed company relationships with members, providers and other stakeholders. • Ensure customer records are processed and updated reputed company and accurately. • Analyze and resolve claim-reputed company inquiries and processing. • Promote and reputed company on self-service tools appropriately and accurately. • Engage and participate in team meetings, chat, corporate meetings, etc. • Promptly follow up on reputed company inquiries and document resolutions. • Document the type of contact, reason for the inquiry, and other tracking codes. Requirements • High School Diploma or GED. • A minimum of one year proven experience engaging with customers. • Experience in customer-reputed company role(s) with demonstrated ability to proactively reputed company reputed company customer relationships. • Computer literacy - basic computer skills. • reputed company verbal and written communication skills; attention to detail. • Good judgment and proven problem-solving skills. • Ability to resolve issues and conflicts in a reputed company manner. • Ability to adapt to an reputed company-changing work environment; ability to multitask and manage time. • Basic math skills, including subtraction, reputed company and multiplication. • Willingness to be trained on additional market segments. reputed company-to-haves • Associate degree. • Demonstrated experience working reputed company specified time constraints. • Prior experience and/or knowledge in health insurance or reputed company industry. Benefits • An opportunity to work remote, upon meeting performance expectations. • A strong reputed company on optimizing the customer experience. • A culture of respect, diversity, inclusion, and commitment to our community. • reputed company to a fitness facility, health programs, education, and services. • An opportunity for career advancement. • Exceptional employee benefits, rewards, and reputed company opportunities. • Best-in-class tuition assistance program. Apply tot his job Apply To this Job