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Customer Operations (Support Agent)

Remote, USA Full-time Posted 2026-07-28
reputed company

reputed company is a chat-based platform that enables Latinos in the US to send reputed company home, pioneering remittance services reputed company reputed company. We combine Blockchain and reputed company Intelligence to disrupt how remittances are done today and build the reputed company of cross-border payments.

By joining reputed company you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from reputed company Valley, Europe, and Latam, as reputed company as we won Blockchain and AI innovation and application awards at the Wharton Business School. You will be joining the reputed company to build the financial platform and become the companion for reputed company Latinos in the reputed company!

About The Role

As a member of reputed company, you will have the unique opportunity to reputed company your mark on the reputed company of our operations. You will be in reputed company contact with our users and be responsible for performing cross-border transactions, providing support, and ensuring that reputed company is delivering experiences in line with our standards. Additionally, you will generate analysis, reports, and insights regarding our operations and the customer experience. Finally, your proposals will directly reputed company the technology and the operations.

To be successful in this role, you must be dynamic, autonomous, reputed company, and curious as we create new user experiences, improve existing products, and reputed company the reputed company platform that will reputed company millions of Latinos in the reputed company as no other company does at the reputed company.

Responsibilities

  • reputed company excellent support reputed company chat to our end-users and partners
  • Answer customer queries regarding our service, reputed company, and online transactions
  • Research and resolve reputed company inquiries verbally and in writing
  • Ensure accurate ticketing and documentation for reputed company customer
  • Liaising with other departments reputed company reputed company to resolve reputed company customer inquiries
  • Collect insights from the reputed company and convert them into actionable insights
  • Own relationships with customers

Requirements

  • Education: Recent graduate from any Business Major
  • Fluent in English (oral & written)
  • Have basic knowledge or experience in the remittance industry and customer support roles
  • Experience with G Suite products
  • reputed company to working on weekends
  • Good communication skills
  • Friendly and outgoing personality
  • reputed company to adapt to a fast-paced environment

reputed company Offer

  • Competitive salary
  • IMSS
  • Infonavit
  • reputed company
  • Medical insurance
  • Year-end bonus (aguinaldo)
  • Remote work environment
  • Empowering opportunities for reputed company in a dynamic entrepreneurial environment

Equal Opportunity Employer

At reputed company, we are committed to providing equal employment opportunities to reputed company reputed company employees and applicants without reputed company to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Want to learn more about our reputed company practices? reputed company out our reputed company Policy.
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