Part Time Remote Customer Service Representative - Insurance Industry at blithequark

Join blithequark, a Leader in Digital Transformation, as a Part-Time Remote Customer Service Representative

Are you a customer-focused individual with a passion for solving problems and delivering exceptional service? Do you thrive in a sales environment and can seize opportunities as they arise? blithequark, a renowned digital transformation company, is seeking friendly and action-oriented individuals to join our Insurance (property & casualty) team as part-time remote Customer Service Representatives.

About blithequark and the Role

blithequark has been a trailblazer in making digital processes feel more human for customers across various industries, including financial services, healthcare, entertainment, retail, insurance, and gaming, for over 35 years. As a part-time remote Customer Service Representative, you will play a crucial role in handling inbound customer calls, managing outbound follow-up calls, and providing top-notch support to our customers regarding insurance products and services.

Key Responsibilities

• Handle inbound customer calls and respond to inquiries regarding insurance products and services
• Manage outbound follow-up calls to customers
• Provide basic policy information to customers
• Transfer calls to the correct team when escalation is required
• Perform other related duties as needed
• Maintain a high level of accuracy when completing tasks
• Utilize PC skills to efficiently manage customer interactions and data

Essential and Preferred Qualifications

To be successful in this role, you should possess:

• 2+ years of Customer Service experience (preferred)
• Call Center Experience (a plus)
• High school diploma or GED
• Proficient PC skills with typing speed of 30+ WPM
• Strong communication, time management, and interpersonal skills
• Ability to work in a quiet and distraction-free environment

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Competitive hourly pay of $17/hr
• Reward & recognition programs
• Paid Time Off (PTO)
• Paid training to ensure your success in the role
• Medical, dental, and vision benefits
• Employee Assistance Program (EAP) and health and wellness programs
• Advancement opportunities - 80% of our frontline leaders have been promoted from within!
• Opportunity to transition to full-time work if desired

Work Environment and Company Culture

As a part-time remote Customer Service Representative, you will work from home up to 30 hours per week, with scheduled shifts starting at 10AM or noon, Monday through Friday. To ensure seamless operations, you must have:

• Excellent Internet connectivity with speeds of 10 Mbps upload and 50 Mbps download
• A hard-wired Internet connection capable of supporting outstanding call quality and high-speed response rates
• A quiet and distraction-free, secure place to work

blithequark is committed to fostering a culture of inclusivity and diversity, treating employees without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or handicap.

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to helping our employees grow and develop their skills. As a Customer Service Representative, you will have access to comprehensive training and development programs, enabling you to excel in your role and advance in your career. With 80% of our frontline leaders being promoted from within, there are ample opportunities for career growth and professional development.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including hourly pay, reward & recognition programs, and Paid Time Off (PTO). Our comprehensive benefits package includes medical, dental, and vision benefits, EAP, and health and wellness programs. We also provide paid training to ensure your success in the role.

Why Join blithequark?

blithequark is a Great Place to Work, recognized for its commitment to making digital processes feel more human for customers. By joining our team, you will be part of a dynamic and innovative company that is shaping the future of customer experience. With opportunities for career growth, comprehensive benefits, and a flexible work arrangement, this is an ideal opportunity for individuals seeking a challenging and rewarding role.

If you are a motivated and customer-focused individual looking for a part-time remote opportunity, we encourage you to apply to join our team at blithequark. Don't miss this chance to be part of a company that is making a difference in the world of customer experience.

Apply now and take the first step towards a rewarding career with blithequark!