Customer Support Representative - Revolutionizing Safe Tech for Kids at blithequark

Join blithequark in Transforming the Digital Experience for Children and Families

At blithequark, we're on a mission to revolutionize the way families connect and kids experience the world. We believe in protecting kids, connecting families, encouraging life beyond the screen, and empowering parents through innovative, safe tech products like the Gabb Phone 3 Pro and the Gabb Watch 3. Our vision is to bring back the simplicity and freedom of childhood, even in today's digital age, by making cutting-edge technology that keeps kids safe while staying connected.

About Us

blithequark is a team passionate about creating a safer digital world for children. We're committed to equipping families with products that ensure kids can enjoy their childhood without the risks associated with modern technology. Our products are designed to be safe, reliable, and easy to use, making us a leader in the safe tech industry for kids.

The Role: Customer Support Representative

We're looking for dedicated and enthusiastic Customer Support Representatives to join our team. As a Customer Support Representative at blithequark, you'll be the frontline of our customer experience, providing world-class support to our customers. Your role will be crucial in ensuring that our customers have a positive experience with our products and services.

Key Responsibilities

• Provide high-quality support to customers via incoming calls, addressing inquiries related to account management, device and network troubleshooting, order support, billing, and more.
• Take ownership of customer issues, following problems through to resolution to ensure customer satisfaction.
• Work closely with supervisors and shift leads to maintain a productive work environment and ensure customer satisfaction.
• Continually learn about our products and services to enhance your knowledge and better support our customers.
• Develop yourself as a customer support representative through learning from others and self-improvement.

Requirements

To be successful in this role, you'll need:

• 1+ year of experience in a customer support role, preferably for a technology product or service.
• A quiet, dedicated workspace in your home, free from distractions. Please note, you cannot be a primary caregiver during your shifts.
• Exceptional communication skills and the ability to react quickly when speaking with customers.
• Strong problem-solving and troubleshooting skills to guide customers through situations clearly and accurately.
• An enthusiastic and can-do attitude that radiates positivity and dedication to each customer.
• Previous experience with Calabrio, Gladly, Dialpad, or other call center software is preferred.

What We Offer

At blithequark, we offer a comprehensive package that includes:

• An hourly rate of $16 per hour.
• Quarterly performance-based bonus potential.
• A fully remote work arrangement after training.
• A company-provided laptop and equipment.
• Eligibility for medical, dental, and vision insurance benefits.
• A 401(k) retirement savings plan.
• Generous Paid Time Off and Unpaid Time Off.

Training and Work Environment

Our training program is fully remote and requires 100% attendance with minimal to no distractions during the training schedule (Monday - Friday, 9am-5pm). You must be located in Utah to participate in this role.

Why You'll Love Working at blithequark

At blithequark, we're not just a company; we're a community that's passionate about making a difference. We're committed to fostering an inclusive environment that celebrates diversity and promotes equality. As an equal opportunity employer, we ensure that all applicants are considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Career Growth and Development

Joining blithequark means you're not just taking a job; you're embarking on a career with opportunities for growth and development. Our customer support role is a critical part of our organization, and we invest in our team members to ensure they have the skills and knowledge needed to succeed. You'll have the chance to learn from experienced professionals, develop your problem-solving skills, and take on new challenges as you grow with our company.

Our Culture

At blithequark, we pride ourselves on our positive and supportive culture. We believe in recognizing and rewarding our team members for their hard work and dedication. Our remote work environment is designed to be flexible and accommodating, allowing you to work in a setting that's comfortable and productive for you.

Join Our Team

If you're passionate about creating a safer digital world for children and want to be part of a team that's making a real difference, we encourage you to apply for the Customer Support Representative role at blithequark. With a start date of October 21st, this is an exciting opportunity to join our team and contribute to our mission.

Don't miss out on this chance to be part of something meaningful. Apply now and let's shape the future of safe tech for kids together!