Experienced Customer Support Representative - Remote Contact Center Agent for blithequark

Join blithequark's Dynamic Team as a Remote Customer Support Representative

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment? blithequark is seeking an experienced Customer Support Representative to join our team as a Remote Contact Center Agent. As a key member of our customer support team, you will play a vital role in ensuring that our customers receive the highest level of service, support, and care.

About blithequark and the Customer Support Industry

blithequark is at the forefront of the customer support industry, providing innovative solutions and exceptional service to our clients. As a remote contact center agent, you will be part of a talented team dedicated to delivering outstanding customer experiences. Our company culture is built on a foundation of empathy, integrity, and a commitment to excellence. We value our employees and strive to create a work environment that is engaging, supportive, and rewarding.

Key Responsibilities

• Telephone Support: Provide exceptional telephone support as scheduled, ensuring that customer questions are answered completely and professionally. Log each contact, including information and resolution achieved, in our ticketing system.
• E-mail and Chat Support: Respond to customer inquiries via email and chat, addressing all questions and issues in a timely and effective manner. Ensure that customer information and resolution are properly entered into our ticketing system.
• Skill Improvement: Continuously strive to improve your cognitive and customer service skills, including proficiency with supported products, problem-solving ability, and excellent verbal and written communication skills.
• Communication: Provide feedback on support issues, resolutions, or suggestions to your supervisor or department manager. Communicate trends, issues, and solutions to supervisors and management.
• Supporting Coworkers: Offer procedural advice and assistance to other representatives, promoting a collaborative and supportive team environment.
• Maintaining Positive Relationships: Help maintain positive working relationships with support clients, ensuring that our customers receive the best possible service.
• Adhering to Guidelines and Policies: Provide all support functions within the guidelines of blithequark and client policies and procedures.
• Productivity and Accuracy: Maintain departmental productivity standards while exhibiting accuracy in our ticketing system.

Essential Qualifications

To succeed in this role, you will need:

• High School Diploma or Equivalent: A high school diploma or equivalent is required.
• Excellent Interpersonal Skills: The ability to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner.
• Strong Communication Skills: Excellent written and oral communication skills, including strong listening skills.
• Intermediate to Advanced Computer Skills: Proficiency in basic computer applications, with an emphasis on Internet knowledge.
• Aptitude for Customer Care: A passion for delivering superior customer care and ensuring customer satisfaction.
• Dependability, Adaptability, and Flexibility: The ability to be dependable, adaptable, and flexible in a fast-paced environment.
• Basic Math Skills: Basic math skills are required.
• Creative Thinking and Reasoning Ability: The ability to think creatively and reason effectively.

Preferred Skills

While not essential, the following skills are highly valued:

• Experience in Sales, Marketing, or Promotions: Previous experience in sales, marketing, or promotions is a plus.

What blithequark Offers

At blithequark, we are committed to providing our employees with a rewarding and supportive work environment. Here are just a few of the benefits you can expect:

• Opportunities for Professional Growth: We offer opportunities for professional growth, development, and advancement within the organization.
• 100% Remote Working Employment Model: Enjoy the flexibility and convenience of working from home as a 100% remote employee.
• Comprehensive Training: Receive comprehensive training on hardware and software applications to ensure your success.
• Competitive Compensation and Benefits: We offer competitive compensation and a full benefits package for full-time employees, including health, dental, vision, and life insurance plans, 401K, and PTO.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Support Representative, you will have access to comprehensive training and ongoing support to ensure your success. You will also have opportunities to develop your skills and expertise, including:

• Professional Development: Opportunities for professional growth and development within the organization.
• Skill Enhancement: Training and support to enhance your customer service, communication, and technical skills.
• Career Advancement: Opportunities for career advancement within blithequark.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. As a remote employee, you will be part of a talented team that is passionate about delivering exceptional customer experiences. We value our employees and strive to create a work environment that is engaging, supportive, and rewarding.

Compensation, Perks, and Benefits

We offer competitive compensation and a comprehensive benefits package, including:

• Competitive Compensation: A competitive salary and benefits package.
• Health, Dental, Vision, and Life Insurance Plans: Comprehensive insurance plans to support your health and well-being.
• 401K and PTO: Opportunities to save for the future and enjoy paid time off.

Join Our Team!

If you are a customer-centric professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at blithequark, you will play a vital role in ensuring that our customers receive the highest level of service, support, and care. Apply now to join our dynamic team and start your journey to a rewarding and successful career!