Experienced Virtual Scheduling and Customer Service Agent – Evening and Weekend Openings for Dynamic Sales and Customer Experience Team at blithequark

Introduction to blithequark and the Industry

At blithequark, we pride ourselves on being a leading provider of innovative sales and customer service solutions, empowering businesses to thrive in a competitive landscape. Our team of dedicated professionals, known as Perceptionists, plays a vital role in delivering exceptional customer experiences, driving sales growth, and fostering long-lasting relationships with our clients. As a key member of our team, you will have the opportunity to work in a fast-paced, technology-rich environment, becoming an expert in multiple industries and making a meaningful impact on our clients' businesses.

Job Overview

We are seeking a highly motivated and experienced Virtual Scheduling and Customer Service Agent to join our dynamic team. As a Perceptionist, you will act as an extension of our clients' businesses, providing personalized support, answering calls, and driving sales growth. This is a work-from-home position, offering the flexibility to work evening and weekend shifts. If you have a passion for creating positive first impressions, delivering exceptional customer experiences, and building trust and confidence in our business, we encourage you to apply.

Key Responsibilities

• Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Make a great first impression on the phone and in person, fostering a personalized and helpful experience for clients
• Utilize active listening skills to quickly determine the nature of objections and respond appropriately
• Proactively take action to resolve customer needs, demonstrating a commitment to sales and customer service excellence
• Improve skills through practice, applying new knowledge and skills quickly to maximize performance
• Solve problems and take advantage of opportunities without being asked, demonstrating a growth mindset and high work standards
• Collaborate in a team environment, valuing positive and healthy relationships with colleagues and clients

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 4 years of sales or customer service experience, with a proven track record of meeting individual and team goals
• Strong PC and problem-solving skills, with the ability to learn technical and professional knowledge quickly
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues
• Office experience in industries such as Home Inspection, Carpet Cleaning, Maid Service, or Handyman is a plus
• A strong commitment to sales and customer service excellence, with a growth mindset and high work standards
• The ability to work in a fast-paced, technology-rich environment, with a high level of energy and resilience

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a virtual or remote environment, with the ability to self-motivate and work independently
• Knowledge of sales and customer service software, with the ability to learn new systems quickly
• A strong understanding of the importance of attention to detail, with the ability to improve skills through practice
• A proactive and committed approach to taking action to resolve customer needs, with a focus on delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Perceptionist, you will have access to ongoing training and development opportunities, enabling you to improve your skills and knowledge and advance your career. You will also have the opportunity to work in a dynamic and supportive team environment, with a focus on collaboration, innovation, and excellence.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering, where our team members can thrive and reach their full potential. As a Perceptionist, you will be working from home, with the flexibility to work evening and weekend shifts. You will also have access to a range of benefits, including monthly incentive potential, attendance and retention bonuses, paid time off, and eligibility for medical, dental, and vision insurance.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our team members. These include:

• Monthly incentive potential, with the opportunity to earn bonuses and rewards for outstanding performance
• Attendance and retention bonuses, recognizing and rewarding your commitment and dedication to our team
• Paid time off, enabling you to take a break and recharge
• Eligibility for medical, dental, and vision insurance, supporting your physical and mental health and well-being

Conclusion

If you are a motivated and experienced sales and customer service professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark. As a Perceptionist, you will be joining a dynamic and supportive team, with a focus on delivering exceptional customer experiences and driving sales growth. With a range of benefits, perks, and opportunities for growth and development, this is an opportunity not to be missed. Apply now to take the first step in your new career at blithequark.