Experienced Technical Content Designer for Customer Service and Global Support – Creating Exceptional User Experiences through Clear and Concise Content

Introduction to blithequark

blithequark is one of the world's leading entertainment services, with a global presence that spans over 190 countries and boasts 278 million paid memberships. Our members enjoy a vast array of TV series, films, and games across various genres and languages, with the freedom to play, pause, and resume watching at their convenience. At blithequark, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. Our Global Customer Service (CS) organization is dedicated to providing amazing interactions with our subscribers worldwide, with a focus on excellence, simplicity, and getting our members back to streaming.

The Role of a Technical Content Designer at blithequark

We are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents. Your primary responsibility will be to create and manage content for the blithequark Help Center and internal customer service knowledge base, ensuring that our global CS teams have access to accurate and up-to-date information. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to achieve this goal.

Key Responsibilities

• Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting
• Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless collaboration and knowledge sharing
• Develop, maintain, and update style guides and editorial training to ensure consistency and quality in our content
• Leverage multiple data sources to provide data-driven analysis and content recommendations, driving continuous improvement in our support experience

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of technical, writing, and project management skills. The essential qualifications include:

• A BS/BA degree in a relevant field
• 5+ years of relevant experience in technical writing, content design, or a related field
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Experience with information architecture and content management systems

In addition to these essential qualifications, we are looking for candidates who possess desired qualities such as:

• Independence and self-motivation, with the ability to work effectively in a fast-paced environment
• Innovative thinking and a curious approach to problem-solving
• Action-oriented and driven to drive improvements in our support experience
• Strong relationship-building skills, with the ability to collaborate effectively with cross-functional teams
• Superior communication skills, including storytelling and the ability to adapt to different audiences and formats
• High adaptability and the ability to thrive in a rapidly changing environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Technical Content Designer, you will have access to a range of training and development programs, including:

• Professional development opportunities, such as workshops, conferences, and online courses
• Mentorship and coaching from experienced professionals in the field
• Opportunities to work on high-impact projects and collaborate with cross-functional teams
• A culture that encourages innovation, experimentation, and continuous learning

Work Environment and Company Culture

blithequark is a unique and dynamic work environment that values diversity, inclusion, and creativity. Our company culture is built on a foundation of:

• A passion for innovation and experimentation
• A commitment to diversity, equity, and inclusion
• A focus on collaboration and teamwork
• A culture of continuous learning and growth
• A dedication to delivering exceptional customer experiences

We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and empowering.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• An annual salary range of $50,000 - $190,000, depending on experience and qualifications
• A comprehensive benefits package, including health plans, mental health support, and a 401(k) retirement plan with employer match
• A stock option program that allows you to choose how much of your compensation you want in salary versus stock options
• Paid leave of absence programs, including vacation, holidays, and sick paid time off
• Flexible time off for full-time salaried employees
• Family-forming benefits, life and serious injury benefits, and disability programs

Conclusion

If you are a motivated and talented Technical Content Designer looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a member of our Customer Service Content Strategy team, you will play a critical role in shaping the support experience for our members and customer service agents. With a commitment to diversity, inclusion, and continuous learning, we offer a unique and dynamic work environment that will challenge and inspire you to grow and develop as a professional. Apply now to join our team and help us shape the future of global entertainment!