Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retailer, we strive to make a positive impact on the lives of our customers, employees, and the environment. Our mission is to deliver exceptional service, offer quality products, and create a welcoming shopping experience for all. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives, where you will play a vital role in supporting our stores and driving business success.

Job Overview

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional service to our customers, ensuring a positive and approachable shopping experience. Your key priorities will include greeting customers, assisting them with selecting merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be an integral part of our store team, working together to maintain a clean, well-stocked store environment and delivering outstanding customer service.

Key Responsibilities

• Provides customer engagement in a positive and approachable manner, ensuring a welcoming shopping experience for all customers.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience, including stocking shelves and recovering merchandise.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store, ensuring a well-organized and visually appealing shopping environment.
• Accurately handles customer funds and processes transactions using the POS system, maintaining a high level of accuracy and attention to detail.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any concerns or issues to management.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation, including participating in visual merchandising, store displays, and promotional activities.

Position Requirements

To be successful in this role, you will need to meet the following requirements:

• Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments, with a focus on customer service and sales support.
• Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays, with a willingness to adapt to changing business needs.

Essential Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Customer Focus: Ability to provide exceptional customer service, responding to customer needs and concerns in a professional and courteous manner.
• Developing Potential: Willingness to learn and develop new skills, with a focus on continuous improvement and growth.
• Results Driven: Ability to work towards achieving sales and customer service goals, with a focus on driving business results.
• Strong Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a high level of organization in a fast-paced retail environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Problem Solving/Decision Making: Ability to think critically and make sound decisions, with a focus on resolving customer complaints and concerns in a professional and efficient manner.
• Job Knowledge and Relationship Management: Ability to develop and maintain strong relationships with customers, colleagues, and management, with a focus on building trust and loyalty.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing training and development opportunities, including workshops, webinars, and online courses.
• Opportunities for career advancement, including promotions to senior roles or specialist positions.
• Recognition and reward programs, designed to recognize and reward outstanding performance and contributions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service Representative, you will be part of a dynamic and supportive team, with a focus on collaboration, communication, and mutual respect. Our work environment is fast-paced and energetic, with a focus on delivering exceptional customer service and driving business results.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate, with opportunities for overtime and bonuses.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement savings plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts, including discounts on merchandise and services.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving business results, we encourage you to apply for the Customer Service Representative role at blithequark. As a valued member of our team, you will have the opportunity to make a positive impact on the lives of our customers, while developing your skills and advancing your career. Apply now to join our dynamic and supportive team, and take the first step towards a rewarding and challenging career in retail.