Experienced Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Welcome to blithequark

At blithequark, we pride ourselves on being a team that genuinely cares about our customers and our employees. As a leading player in the industry, we are committed to providing top-notch service and ensuring that every interaction with our customers is nothing short of exceptional. Located in Tulsa, Oklahoma, our team is dedicated to building strong business relationships and driving customer satisfaction. We are now seeking an experienced and committed individual to join our team as a Full-Time Customer Service Representative, where you will play a vital role in managing and growing our customer base.

About the Role

In this dynamic and rewarding position, you will be responsible for managing accounts, developing insurance quotes, making sales presentations, and closing sales. Your excellent customer service skills and proactive sales approach will enable you to provide our customers with the best possible experience, while also identifying opportunities to cross-sell and up-sell our financial products. As a key member of our team, you will be expected to maintain a positive attitude, be outstanding at relationship building, and possess the ability to create relationships from a cold start.

Key Responsibilities

• Develop insurance quotes, make sales presentations, and close sales to drive business growth and expand our customer base
• Process customer policy change requests and secure all necessary trailing documents
• Handle incoming claim calls from customers and follow up to ensure timely resolution
• Complete Evidence of Insurance requests and verify customer information to ensure accuracy
• Immediately greet all customers entering the office in a friendly and helpful manner, setting the tone for a positive experience
• Take premium payments from customers and provide support with any queries or concerns
• Treat each customer contact as an opportunity to cross-sell and up-sell our financial products, driving revenue growth and customer satisfaction
• Verify phone numbers, addresses, and email addresses with each customer contact and update customer information to ensure accuracy
• Answer incoming phone calls on the first ring and return all phone messages promptly, providing exceptional customer service and support
• Maintain knowledge of new products and services, staying up-to-date with industry developments and trends

Requirements and Qualifications

To be successful in this role, you will possess an upbeat, positive, and enthusiastic attitude, with a strong ability to create relationships from a cold start. You will be proficient in multi-tasking, follow-thru, and follow-up, with excellent communication and interpersonal skills. Professional phone etiquette and great customer service skills are essential, along with problem-solving capabilities and the ability to work in a fast-paced environment.

Essential Qualifications

• Possess an upbeat, positive, and enthusiastic attitude, with a strong passion for delivering exceptional customer service
• Ability to create relationships from a cold start and build strong business relationships with our customers
• Proficiency in multi-tasking, follow-thru, and follow-up, with excellent communication and interpersonal skills
• Professional phone etiquette and great customer service skills, with a strong ability to work in a fast-paced environment
• Problem-solving capabilities and the ability to think critically and outside the box

Preferred Qualifications

• Previous experience in a customer-facing role, with a strong track record of delivering exceptional customer service and driving business growth
• Knowledge of the insurance industry and financial products, with a strong understanding of customer needs and preferences
• Ability to work in a team environment, with a strong focus on collaboration and mutual support
• Strong technical skills, with proficiency in software applications and systems

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Customer Service Representative, you will have access to hands-on training, career growth opportunities, and a supportive team environment that encourages learning and growth. Our goal is to help you succeed and reach your full potential, while also driving business growth and customer satisfaction.

Work Environment and Company Culture

Our office is located in Tulsa, Oklahoma, and we offer a Monday to Friday schedule, with evenings off to ensure a healthy work-life balance. Our team is passionate about delivering exceptional customer service and driving business growth, and we are committed to creating a positive and supportive work environment that encourages collaboration and mutual respect. We believe in recognizing and rewarding our employees for their hard work and contributions, and we offer a range of benefits and perks to support your well-being and career growth.

Compensation and Benefits

We offer a competitive annual base salary, plus commission and bonus opportunities, to recognize and reward your hard work and contributions. Our benefits package includes paid time off (PTO), life insurance, health insurance, dental insurance, and vision insurance, to support your well-being and career growth. We also offer a range of perks, including a Monday to Friday schedule, evenings off, and a supportive team environment that encourages collaboration and mutual respect.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to work with a dynamic and supportive team, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and start a rewarding career with excellent growth potential. Apply now to take the first step towards a fulfilling and challenging role that will help you achieve your career goals and aspirations.