Experienced Full Stack Phone and Chat Specialist – Essential Healthcare Worker Support with Bonus Opportunities

Join the Critical Team at blithequark

blithequark is seeking highly skilled and dedicated Phone and Chat Specialists to play a vital role in connecting essential healthcare workers with facilities in need of staffing. As a Phone and Chat Specialist, you will be an integral part of our team, working closely with nurses and healthcare facilities to verify credentials, facilitate communication, and provide exceptional customer service. If you're passionate about making a difference in the healthcare industry and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading provider of critical staffing solutions for the healthcare industry. Our mission is to bridge the gap between healthcare workers and facilities, ensuring that essential workers can get to the frontlines quickly and efficiently. We value our team members and strive to create a work environment that is supportive, inclusive, and rewarding. By joining our team, you'll be part of a dynamic organization that is making a positive impact on the lives of healthcare workers and patients across the country.

Key Responsibilities

• Navigate online systems to verify nurses' credentials after they've selected a healthcare facility they'd like to work with
• Follow up with nurses via written messages to confirm if their credentials are valid for the selected facility
• Handle follow-up phone calls with nurses checking on the status of picking up shifts
• Manage large volumes of inbound and outbound calls in a timely manner
• Multitask by managing multiple chat channels simultaneously
• Adhere to communication scripts when handling different topics
• Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
• Access company and client resources to accurately handle calls
• Perform data entry and customer service tasks with high accuracy
• Navigate online systems efficiently to complete tasks
• Process work requests and records for nurses requesting to sign up for shifts
• Identify customers' needs and research to determine if requests have the required credentials
• Seamlessly switch between tasks without compromising efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Demonstrate flexibility to cross-train as requested

Essential Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience
• Technical savviness with ability to quickly learn new systems
• Previous remote work experience a plus
• Quick learner with ability to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Preferred Qualifications

• Previous experience in the healthcare industry
• Familiarity with online credentialing systems
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities

Skills and Competencies

• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficient in using computers and software applications
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. We offer:

• Comprehensive training program
• Ongoing coaching and feedback
• Opportunities for career advancement
• Professional development and continuing education

Work Environment and Company Culture

blithequark values a positive and inclusive work environment. We offer:

• Remote work opportunities
• Flexible scheduling
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Paid training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Full-time status: 40 hours per week
• Equipment provided option: Equipment will be shipped to you for full-time permanent employees
• Hardware and software requirements:
  • Processor: Intel Core i5 5200 Series or greater
  • Memory: 8GB on Windows 8.1 / 10 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB headset
  • Up-to-date antivirus software and firewall enabled

Why Join blithequark?

If you're looking for a challenging and rewarding role in the healthcare industry, we encourage you to apply for this exciting opportunity. At blithequark, we value our team members and strive to create a work environment that is supportive, inclusive, and rewarding. By joining our team, you'll be part of a dynamic organization that is making a positive impact on the lives of healthcare workers and patients across the country.

Don't miss this opportunity to join our team and make a difference in the lives of essential healthcare workers. Apply now to become a Phone and Chat Specialist at blithequark!