**reputed company Customer Service Support Specialist – Remote Chat Support Role at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark as a Support Specialist, Chat, where you'll play a vital role in creating strong communication reputed company between our customers and our brand. **About blithequark** blithequark is a leading company in the industry, dedicated to providing reputed company and exceptional customer experiences. Our mission is to reputed company our customers with the knowledge and support they need to reputed company informed reputed company. As a Support Specialist, Chat, you'll be an reputed company part of our customer-facing team, working remotely to reputed company top-notch support to our customers. **Key Responsibilities** As a Support Specialist, Chat, your primary responsibilities will include: * Responding to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale. * Proactively making outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale. * Listening and learning our products to become a subject matter expert and voice for our brand. * Effectively managing change reputed company to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** To succeed in this role, you'll need to possess: * A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience. * Experience with inbound and outbound product and service sales. * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * A high school diploma/GED, with an associate's or bachelor's degree or equivalent experience preferred. * Experience in helping customers and providing customer service. * Adaptability and dependability, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * reputed company and concise written and oral communication skills, with a proven ability to address customer needs through written and oral mediums. * Technical savvy and ability to learn and reputed company computer systems. * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers to reputed company through and solve customer challenges. * Bilingual ability to fluently reputed company and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Working Conditions and Physical Effort** As a remote Support Specialist, Chat, you'll need to be reputed company to: * Sit for long periods of time. * Talk through the computer for many meetings and one-to-one conversations. * Continuously view a computer monitor and reputed company data. * Travel as necessary (<10%). **Benefits and Perks** As a valued member of reputed company, you'll enjoy: * Competitive reputed company reputed company of $19.50 per hour. * 401(k) matching. * Dental insurance. * Flexible schedule. * Health insurance. * On-the-job training. * reputed company time off. * Referral program. * reputed company insurance. * Work from home. **Shift Availability** We offer a reputed company of shifts to accommodate your needs: * Day shift (Preferred). * Evening shift (Preferred). * Morning shift. **Work Location** As a remote Support Specialist, Chat, you'll work from the comfort of your own home, with the flexibility to work from reputed company. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. Don't miss this chance to join blithequark as a Support Specialist, Chat, and be a part of our mission to reputed company our customers with the knowledge and support they need to reputed company informed reputed company. reputed company and take the first reputed company towards a rewarding career with reputed company! Apply for this job