**Experienced Full Stack Customer Service/Sales Representative – Retention Specialist**

Are you a customer service and sales professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for helping others and a drive to succeed in a fast-paced environment? Look no further than blithequark's Remote Customer Service/Sales Representative position. As a key member of our team, you will play a critical role in retaining customers and driving business growth through exceptional customer service and sales skills. **About blithequark** blithequark is a leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. With a rich history dating back to 1874, we have a long-standing commitment to helping save lives and protect our customers' valuables. Our mission is clear: we help save lives for a living. We are a company that values our employees and provides a culture of career advancement, development, and growth opportunities. **The Role** As a Remote Customer Service/Sales Representative, you will be responsible for retaining customers who are requesting to cancel their services. You will be an expert problem solver, proactively identifying opportunities and recommending long-term solutions to keep customers' businesses. Your primary goal will be to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. **Key Responsibilities** * Handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep customers' businesses. * Utilize customer service and sales experience daily to save the business by re-selling customers on the value of blithequark and what matters most. * Must have sales experience, persuading and upselling customers while reducing customers' frustration and displeasure to ultimately saving customers. * Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience. * Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. * Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern. * Retain long-term business for blithequark through customer service commitments. Provide the right solution to save the Customer. * Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. * Consistently improve performance and achieve your goals. * Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. * Maintain knowledge of blithequark policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. **Requirements** * Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed effects your success. * Private, undisturbed place to work from home, free from any distractions * Designated distraction-free place to work from home * High-speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC * 5G Home Internet and Fixed wireless internet are not accepted providers. * Internet Speeds of at least 25mbps to download and 15mbps to upload. **Training and Development** * This role has onsite training required at our Wichita, KS office. * During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. * Your learning journey is focused on product knowledge, selling/saving, competition, and systems training. * Our training program focuses on training that equips you to be the expert within blithequark to ensure you meet and exceed your sales targets, which increases your bonus potential. * We provide development to advance your career with other internal roles and opportunities for your long-term success. **What We're Looking For** * The ability to work with numerous screens and programs open to help resolve customer issues. * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service * Be able to interpret contracts and communicate terms and conditions * Perform quick calculations * Active listening * Negotiation Skills **Qualifications** * 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance * 2+ years: Call Center Customer Service / Sales Experience * High school diploma, GED, college degree or some college experience **Schedule** * Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! **Pay and Benefits** * Paid Training * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career growth opportunities **Pay and Benefits Disclosure** * The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of $0.50 every 30 days until the rate of $21.00 is reached). * We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. **Why Choose blithequark?** At blithequark, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation, and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers, are united under one noble purpose: we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive, and ambition, using and developing our talents for good at work, home, and our communities. **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. blithequark strives to ensure every employee and applicant feels valued. Visit us at jobs.blithequark.com/diversity to learn more. If you're a motivated and results-driven individual who is passionate about customer service and sales, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that is making a real difference in people's lives. Apply for this job