Customer Success Representative - Nurturing Relationships and Driving Customer Happiness at blithequark (Remote, Seasonal, Part-Time/Full-Time)

Join the blithequark Team: Revolutionizing STEM Education

At blithequark, we're on a mission to empower every child in NYC and Boston to become a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader through our innovative learning journeys. As the largest and fastest-growing STEM camp provider in NYC, with 3000 campers annually, we're creating a magical, impactful, and memorable experience for each child. Our vision is to make a lasting difference in the lives of our students and their families.

About the Role: Customer Success Representative

We're seeking a highly skilled and empathetic Customer Success Representative to join our dynamic summer team. As a Customer Success Representative at blithequark, you'll play a critical role in nurturing our community of families through exceptional communication and relationship-building skills. Your primary focus will be on delivering outstanding customer service, ensuring customer satisfaction, and driving process improvements.

Key Responsibilities

• Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly, ensuring a positive experience for our customers.
• Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction and driving long-term loyalty.
• Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement, fostering a strong sense of community.
• Maintain accurate records of customer interactions and monitor feedback to identify areas for improvement, driving data-driven decision-making.
• Collaborate with cross-functional teams to meet customer needs and drive process improvements, ensuring seamless communication and alignment.
• Assist with special projects to support the customer happiness team, such as research or system development projects, driving innovation and growth.

Essential Qualifications and Attributes

To succeed in this role, you'll need:

• Excellent written and verbal communication skills, with the ability to empathize with customers and provide personalized support.
• A proven track record of building long-term relationships and proactively improving processes, driving customer satisfaction and loyalty.
• A purposeful and driven mindset, passionate about achieving results and making a meaningful impact.
• A positive attitude, solution-oriented mindset, and accountability in commitments, ensuring reliability and trust.
• An openness to feedback, a commitment to continuous learning, and a team-player mentality that values empathy and compassion.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Experience in customer-facing roles, particularly in education or a related industry.
• Familiarity with CRM software and customer success platforms.
• A background in STEM education or a related field, with a deep understanding of our mission and values.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a Customer Success Representative, you'll have the opportunity to:

• Develop your skills and expertise in customer success, driving career growth and advancement.
• Work with a talented and passionate team, dedicated to making a difference in the lives of our students and their families.
• Enjoy a flexible, remote work arrangement, with 30-40 hours per week, including Saturdays and Sundays.
• Receive competitive compensation, with a rate of $20 per hour.
• Be part of a dynamic and innovative organization, driving positive change in the education sector.

Our Culture and Values

At blithequark, our 'Ways of Being' guide everything we do. We're committed to:

• Being purposeful in our actions, always asking "why" to cultivate inner motivation.
• Asking "how to make it work" before wondering "if it will be possible," driving innovation and progress.
• Grounding our decisions in data and logic, ensuring informed and effective decision-making.
• Being accountable and disciplined, taking ownership of our actions and outcomes.
• Actively seeking feedback, embracing different perspectives and effective methods that contribute to our growth.
• Avoiding superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.
• Fostering a loving and caring team environment that deeply values empathy and compassion.

If you're passionate about delivering exceptional customer experiences, driving customer happiness, and making a meaningful impact in the education sector, we encourage you to apply. To be considered, please email your resume and cover letter, along with a sample response to the client prompt provided, to Jordan@blithequark.co.

Join Our Vision

At blithequark, we're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. We're an equal opportunity employer, and applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

We look forward to welcoming you to our team and working together to revolutionize STEM education!