Healthcare Customer Service Representative - Remote USA at blithequark

Join blithequark and Ignite Your Career in Healthcare Customer Service

At blithequark, we're on a mission to bring humanity to business. As a pioneer in the customer experience industry, we've been making a difference in the lives of millions since 1982. Our award-winning employment experience is designed to empower our employees to shine and make a meaningful impact. As a Healthcare Customer Service Representative working remotely, you'll be the spark that brightens days and drives exceptional customer experiences.

About blithequark and the Role

blithequark's work-from-home team spans across 40 preferred residency states in the USA. We're currently looking for talented individuals to join our team from various locations, excluding AK, CA, HI, and outside the United States. Residents from Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. may be considered based on special business needs.

Our employees rave about our company culture, and our Great Place to Work certification in the United States is a testament to our commitment to creating an amazing work environment. As a Healthcare Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our customers and making a tangible difference in their lives.

Key Responsibilities

• Bring your passion and product knowledge to recommend upgrades to customers' health plans, ensuring they receive the best possible coverage.
• Conduct research and outbound calls to provide answers to customers' general healthcare benefit and eligibility questions, enrollment status requests, and other concerns.
• Assist members with navigating their online health accounts, locating doctor and facility information, and resolving any issues they may encounter.
• Provide exceptional customer service, responding to customer inquiries with compassion, empathy, and a customer-centric approach.
• Maintain accurate records and update customer information as needed, ensuring data integrity and confidentiality.

Essential Qualifications

• 6 months or more of customer service experience, preferably in a healthcare or related industry.
• High school diploma or equivalent required.
• Strong computer skills and familiarity with technology, including high-speed internet (> 15 mbps) and a reliable computer.
• Integrity to follow HIPAA guidelines on maintaining patient privacy and confidentiality.
• A USB wired headset (or a compatible alternative) and a smartphone or device that runs IOS or Android for daily log-in.

Preferred Qualifications

• Previous experience in a healthcare customer service role or a related field.
• Knowledge of healthcare benefits, eligibility, and enrollment processes.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

What You Can Expect at blithequark

At blithequark, we're committed to your success and well-being. As a Healthcare Customer Service Representative, you can expect:

• A supportive and inclusive culture that encourages career growth and professional development.
• A competitive base wage range of $16 per hour, plus performance bonus opportunities.
• A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more.
• Ongoing training and coaching to ensure you have the skills and knowledge needed to excel in your role.
• A dynamic, global community of lifelong learners guided by our company values.

Career Growth Opportunities

At blithequark, we're dedicated to helping you grow and develop your career. From individualized coaching and webcam-enabled training to 1000s of free courses, we've got you covered. Our commitment to your professional growth and development will empower you to succeed in your role and beyond.

Work Environment and Company Culture

As a remote worker, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. Our company culture is built on a foundation of inclusivity, respect, and empathy, ensuring that you feel valued, supported, and connected to our global team.

Compensation, Perks, and Benefits

Our compensation package is designed to reward your hard work and dedication. In addition to a competitive base wage, you'll have access to performance bonus opportunities, a comprehensive benefits package, and a range of perks, including:

• PTO and flexible work arrangements.
• Tuition reimbursement and ongoing training opportunities.
• Health and wellness incentives to support your physical and mental well-being.
• A dynamic, global community that celebrates diversity and promotes inclusivity.

Join blithequark and Make a Difference

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we want to hear from you. Join blithequark as a Healthcare Customer Service Representative and ignite your career in a dynamic, global company that's committed to bringing humanity to business.

Apply now and become a part of our award-winning team!