Experienced Customer Service Representative – Full-Time Work from Home Opportunity with Blithequark

Introduction to Blithequark and the Industry

At blithequark, we believe in unlocking the potential of our employees, which in turn empowers us to deliver exceptional customer experiences. As a leader in the financial services sector, blithequark is committed to supporting the growth and success of our customers and employees alike. Our call center team plays a vital role in ensuring that our customers receive the highest level of service, and we're looking for talented individuals to join our team as Customer Service Representatives.

Job Overview

In this full-time work-from-home position, you will be responsible for handling inbound calls from our cardholders, providing exceptional customer service, and building strong relationships with clients, customers, and colleagues. As a Customer Service Representative with blithequark, you will be the face of our company, and your excellent communication skills, problem-solving abilities, and analytical thinking will be essential in resolving customer inquiries and concerns.

Key Responsibilities

• Handle inbound calls from cardholders, providing exceptional customer service and support
• Maintain up-to-date computerized customer information and resolve inquiries in a timely and professional manner
• Authorize sales and build relationships with clients, customers, and colleagues
• Effectively communicate with customers, colleagues, and management to ensure seamless issue resolution
• Utilize Microsoft Outlook and other software applications to manage customer information and perform job duties

Essential Qualifications

To be considered for this role, you must meet the following essential qualifications:

• 6+ months of customer service experience or military equivalent experience
• Must live within a 2 1/2 hour commute of Rapid City, SD
• Confidence using a computer and proficiency in Microsoft Outlook
• Be 18-years-old or older
• Be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the selection process
• Legal authorization to work in the U.S. is required

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Prior experience working in a call center or customer service environment
• Experience with customer relationship management (CRM) software
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Proficient computer skills, including the ability to manage information in multiple windows and type while talking
• Comfortable utilizing Microsoft Outlook and other software applications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Generous benefits, including medical coverage for your whole family, dental and vision insurance, and a 401(k) with company match
• Continuous learning and clear career progression opportunities
• Tuition reimbursement to support your ongoing education and development
• High starting wages ($21/hour) and opportunities for advancement

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a work-from-home employee, you will need to have a quiet, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology, and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within a commutable distance of Rapid City, SD.

Compensation, Perks, and Benefits

As a Customer Service Representative with blithequark, you can expect:

• Competitive hourly wage ($21/hour)
• Generous benefits package, including medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will play a vital role in supporting the success of our customers and contributing to the growth and development of our team. Don't miss out on this opportunity to unlock your potential and join a dynamic and supportive team – apply today!