Experienced Customer Experience Concierge – Delivering Exceptional Service in a Fast-Paced Airport Lounge Environment at blithequark

Introduction to blithequark

At blithequark, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. We offer a unique and meaningful career journey, with benefits, programs, and flexibility that support our colleagues personally and professionally. Our goal is to provide the world's best customer experience every day, with integrity and in an environment where everyone feels seen, heard, and valued.

About the Role

We are seeking an experienced Customer Experience Concierge to join our team at the blithequark Centurion Lounge, located in the Philadelphia International Airport. As a Member Service Professional (MSP), you will be the face of blithequark, delivering superior service to our Card Members and acting as an ambassador of our brand. You will work as part of a cohesive team to excite our customers and deliver on our brand promise, providing travel, card, concierge, and lifestyle services to our Card Members.

Key Responsibilities

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating the needs of our Card Members by partnering with our food and beverage lounge partners

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays, is essential
• Light to moderate lifting may be required for certain job tasks

Essential Skills and Competencies

To be successful in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and decision-making skills
• Ability to work effectively in a team environment
• Knowledge of the travel and hospitality industry is an asset
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. We offer a range of training and development programs, including:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to a range of learning resources and tools
• Regular feedback and coaching to help you achieve your goals

Work Environment and Company Culture

At blithequark, we are proud of our unique and inclusive company culture. We offer a range of benefits and programs to support our colleagues, including:

• Competitive base salaries and bonus incentives
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

Compensation, Perks, and Benefits

We offer a competitive salary range of $20.00 to $22.12 hourly, plus bonus and benefits. Our benefits package includes:

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Experience Concierge at blithequark, you will have the chance to work in a fast-paced and dynamic environment, with a range of benefits and opportunities for growth and development. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team and start your journey to delivering exceptional customer experiences.