Experienced Healthcare Customer Service Representative - Remote USA - Delivering Exceptional Patient Experiences with blithequark

Join the blithequark Team: Where Compassion Meets Innovation in Healthcare Customer Service

Are you passionate about delivering exceptional customer experiences in the healthcare industry? Do you have a knack for providing personalized support and resolving issues with empathy? blithequark is seeking a talented Healthcare Customer Service Representative to join our remote team in the USA. As a key member of our customer service team, you will have the opportunity to make a positive impact on patients' lives, provide top-notch support, and grow your career in a dynamic and inclusive work environment.

About blithequark: A Leader in Customer Experience Solutions

blithequark is a global company that specializes in creating engaged, pleased, and profitable customer experiences for leading brands. With a rich history dating back to 1982, we have established ourselves as a pioneer in combining humanity and technology to deliver exceptional customer experiences. Our team of over 20,000 employees works tirelessly to provide support, guidance, and solutions to millions of customers every day. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Our Purpose and Values

At blithequark, our purpose is to bring humanity to business. We believe that exceptional customer experiences start with empathy, compassion, and a deep understanding of our customers' needs. Our values are rooted in respect, empowerment, and inclusivity, and we strive to create a work environment that is welcoming, supportive, and stimulating. We are proud to be a Great Place to Work and are committed to making a positive impact on the communities we serve.

The Role: Healthcare Customer Service Representative

As a Healthcare Customer Service Representative at blithequark, you will play a critical role in delivering exceptional patient experiences. You will work with patients, members, and customers to provide answers, resolve issues, and offer guidance on healthcare benefits, eligibility, and enrollment. Your passion for helping others, strong product knowledge, and excellent communication skills will enable you to make a positive impact on patients' lives and contribute to the success of our team.

Key Responsibilities:

• Provide exceptional customer service to patients, members, and customers via phone, email, and chat
• Conduct research and make outbound calls to provide answers to general healthcare benefit and eligibility questions
• Assist members with logging into and understanding the functionality of their online health account
• Locate doctor and facility information for members
• Recommend upgrades to health plans based on product and brand knowledge
• Maintain patient confidentiality and adhere to HIPAA guidelines

What You Bring to the Role:

Essential Qualifications:

• 6 months or more of customer service experience
• High school diploma or equivalent
• Computer experience and high-speed internet (> 15 mbps)
• USB wired headset or compatible device
• Smartphone or device that runs iOS or Android (e.g., iPad)
• Integrity to follow HIPAA guidelines and maintain patient confidentiality

Preferred Qualifications:

• Previous experience in healthcare or a related field
• Knowledge of healthcare benefits, eligibility, and enrollment processes
• Certification in customer service or a related field

What You Can Expect:

Career Growth and Development:

• Supportive team and career development opportunities
• 1000s of free courses to support your career growth
• Individualized webcam-enabled training and coaching
• Opportunities for advancement and professional growth

Benefits and Perks:

• Base wage range of $16 per hour plus performance bonus opportunities
• Healthy benefits package, including PTO, tuition reimbursement, and health and wellness incentives
• Inclusive culture and community-minded organization
• Global team of curious lifelong learners guided by our company values

Our Work Environment and Culture:

At blithequark, we pride ourselves on creating a work environment that is welcoming, supportive, and stimulating. Our remote team is spread across 40 preferred residency states in the USA, and we offer a flexible work arrangement that allows you to work from home. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Why Join blithequark?

By joining blithequark, you will become part of a dynamic team that is passionate about delivering exceptional customer experiences. You will have the opportunity to make a positive impact on patients' lives, grow your career, and contribute to the success of our team. We offer a supportive work environment, career development opportunities, and a comprehensive benefits package. If you are passionate about healthcare customer service and want to join a team that shares your values, we encourage you to apply.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about blithequark and our job openings. We look forward to hearing from you and discussing how you can join our team!