Experienced Part-Time Live Chat Agent - Customer Support and Travel Services with Flexible Schedule at Blithequark

Job Summary

Blithequark is seeking highly motivated and customer-focused individuals to join our team as Part-Time Live Chat Agents. This flexible position offers a unique opportunity to work part-time, under 4 hours a day, and provide exceptional support to our customers through our live chat platform. As a Live Chat Agent, you will be the front-line of support for our customers, providing assistance and resolving issues related to travel services, reservations, and flight changes.

About Blithequark

Blithequark is a leading global airline, committed to providing the best travel experience to our passengers. With a rich history and a reputation for excellence, Blithequark offers a rewarding work environment where employees are valued and respected. We believe in fostering growth and offering opportunities for career advancement. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a positive and inclusive work environment for all our employees.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner via live chat, providing accurate and helpful information about Blithequark's services, policies, and procedures.
• Troubleshoot and resolve issues related to reservations, flight changes, and other travel-related concerns, escalating complex issues to the appropriate department as necessary.
• Provide exceptional customer service, ensuring that all customer interactions are handled with empathy, respect, and professionalism.
• Maintain detailed and accurate records of customer interactions, including resolving customer complaints and issues.
• Meet performance metrics and targets set by Blithequark, including response times, resolution rates, and customer satisfaction scores.
• Stay updated with the latest changes and updates in airline industry standards, including regulatory requirements and industry best practices.

Requirements and Qualifications

Essential Qualifications

• Must be a resident of Georgia.
• Excellent written communication skills, with the ability to communicate clearly and effectively with customers via live chat.
• Strong problem-solving abilities, with the ability to troubleshoot and resolve complex issues.
• Ability to work independently and manage time effectively, with minimal supervision.
• Basic understanding of airline operations and customer service principles.
• Reliable internet connection and a quiet, dedicated workspace.
• Proficiency in using live chat software and basic computer applications.

Preferred Qualifications

• High school diploma or equivalent required; Bachelor's degree in Communications or a related field is a plus.
• Previous experience in customer service is highly desired, particularly in the airline industry.
• Experience with live chat software and customer relationship management (CRM) systems.

What We Offer

Compensation and Benefits

• Competitive hourly rate of $20 per hour.
• Comprehensive health and dental insurance plans.
• Paid training sessions to ensure you are well-equipped for the job.
• Paid vacations for a healthy work-life balance.
• Retirement plans to secure your future.
• Flight benefits allowing you to travel with Blithequark at reduced rates.

Career Growth Opportunities

• Opportunities for career advancement and professional growth within Blithequark.
• Training and development programs to enhance your skills and knowledge.
• Collaborative and dynamic work environment with a team of dedicated professionals.

Work Environment and Culture

At Blithequark, we pride ourselves on a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and teamwork, and we strive to create a workplace where all employees feel valued, respected, and empowered to succeed.

Work-Life Balance

• Flexible scheduling, with the ability to work part-time, under 4 hours a day.
• Opportunities for remote work, with a reliable internet connection and a quiet, dedicated workspace.
• Paid time off and vacation days to recharge and relax.

How to Apply

If you are passionate about helping people and looking for a flexible, part-time position, we encourage you to apply for the Live Chat Agent role at Blithequark. With a competitive hourly rate, comprehensive benefits, and opportunities for career growth, this is an exciting opportunity to join our team and make a difference in the lives of our customers.

Don't miss this opportunity to be part of a dynamic team and contribute to our mission of providing exceptional customer service. Apply now and take the first step towards a rewarding career with Blithequark!