Experienced Full Stack Chat Support Associate – Delivering Exceptional Customer Experience in Animal Health E-commerce

Join the Mission to Revolutionize Animal Health with blithequark

blithequark is a pioneering eCommerce and mobile platform that empowers veterinary practices to compare and purchase supplies from multiple vendors in one place. With a community of over 17,000 veterinary hospitals, we are dedicated to modernizing the $50B+ animal health industry. Our platform enables veterinarians to focus on providing top-notch care, rather than spending time shopping and comparing across vendors. As a growth-stage company backed by Y Combinator and notable investors, we are committed to delivering exceptional customer experiences and driving innovation in the industry.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a critical member of our support team, you will engage with our vibrant community of veterinary professionals, providing timely and effective support through live chats, phone calls, emails, internal discussion boards, and platform demos. Your goal will be to ensure a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.

Key Responsibilities:

• Support existing blithequark users by responding to inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes to streamline support workflows

Requirements and Qualifications

Essential Qualifications:

• 1 year of relevant, customer-facing work experience
• 2-year Associate's Degree or 4-year College Degree
• Excellent written and verbal communication skills
• Experience in chat support (preferred)
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality with excellent collaboration skills

Preferred Qualifications:

• Tech/start-up work experience
• Familiarity with intercom or other chat platforms

What We Offer

Benefits and Perks:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Our Culture and Values

At blithequark, we are committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.

Career Growth and Learning Opportunities

As a growth-stage company, we are constantly evolving and expanding our platform. We offer opportunities for professional growth, skill development, and career advancement. Our team members are encouraged to take ownership of their work, collaborate with cross-functional teams, and contribute to the development of our platform.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our official careers page or through reputable job boards such as LinkedIn, BuiltIn, or Indeed.

Important Security Notice

We want to ensure that you are aware of potential scams targeting job seekers. Our job listings are exclusively available on official sites, and we will never request sensitive personal or financial information from you during the application process. Be cautious of suspicious messages or calls, and verify the authenticity of any communication from our company.

Conclusion

Join our team at blithequark and be part of a mission to revolutionize the animal health industry. As a Chat Support Associate, you will play a critical role in delivering exceptional customer experiences and driving innovation in our platform. We offer a dynamic work environment, opportunities for growth and learning, and a commitment to diversity and inclusion. Apply now and be part of our growing team!