Experienced Insurance Customer Service Representative - Client Relationship Management and Policy Administration

Join the Team at blithequark: Where Exceptional Client Service Meets Insurance Expertise

blithequark is seeking a highly motivated and personable Insurance Customer Service Representative to join our dynamic team in Apple Valley, MN. As a critical member of our agency, you will play a key role in delivering exceptional client experiences, managing client communications, and ensuring seamless policy administration. If you're a team player with a passion for insurance and a dedication to excellence, we want to hear from you!

About blithequark: A Trusted Partner in Insurance Solutions

blithequark is a leading Independent Insurance Agency serving the Twin Cities and beyond. With over 30 years of experience, we've established ourselves as a trusted partner for individuals and businesses seeking comprehensive personal and commercial insurance coverage. Our agency is committed to providing competitive solutions, expert guidance, and unparalleled client service.

Job Summary

As an Insurance Customer Service Representative at blithequark, you will be responsible for managing client relationships, processing policy updates, and ensuring accurate documentation. You will work closely with our team to provide exceptional client service, address coverage and billing inquiries, and contribute to the growth and success of our agency.

Key Responsibilities:

• Client Communication and Relationship Management: Support clients reporting claims on current policies by gathering all necessary documentation and providing clear explanations of policy updates and changes.
• Policy Administration: Record policy updates or changes on customer accounts, track them in our book of business, and communicate with clients to ensure they understand any updates to their coverage.
• Renewal Process and Policy Updates: Assist with the renewal process and policy updates by providing competitive quotes and ensuring seamless transitions.
• Coverage and Billing Inquiries: Provide clear answers to clients on coverage or billing questions, including information on rate fluctuations or policy changes.
• Industry Knowledge and Updates: Stay up-to-date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly communicating with industry partners.
• Client Coverage Needs Assessment: Review current client coverage needs to determine if updates or changes are warranted.
• Documentation and Record-Keeping: Process and document calls, emails, and policy updates in our secured system.

Essential Qualifications:

• Insurance License: Must have an active insurance license in Minnesota or be willing to obtain one within 30 days.
• Communication and Problem-Solving Skills: Excellent written and verbal communication, problem-solving, and follow-up skills.
• Computer Skills: Basic computer skills and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Insurance Experience: Insurance experience as an insurance agent or in a related role is preferred, but not required; we provide training for the right candidate.

What We Offer:

At blithequark, we're committed to providing a supportive and dynamic work environment that fosters growth and success. Here are just a few benefits of joining our team:

• Competitive Compensation: $45,000+ yearly, depending on experience.
• Industry-Specific Training: Comprehensive training and ongoing support to ensure your success.
• Opportunities for Growth: Career advancement opportunities and professional development.
• Collaborative Work Environment: A dynamic and supportive team environment that values teamwork and innovation.
• Comprehensive Benefits: A range of benefits, including [insert benefits, e.g., health insurance, retirement plan, paid time off].

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional client experiences and building long-term relationships. We're looking for team members who share our values and are committed to excellence. By joining our team, you'll have the opportunity to:

• Make a Meaningful Impact: Contribute to the growth and success of our agency.
• Develop Your Skills: Enhance your knowledge and skills in insurance and client service.
• Be Part of a Dynamic Team: Collaborate with a supportive and innovative team.

How to Apply:

If you're a motivated and personable insurance professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the blithequark team!