**Job Title:** Virtual Customer Support Representative – Remote Opportunity with blithequark

**Job Description:**

About blithequark

At blithequark, we're passionate about revolutionizing the way customer support is delivered. As a leading provider of virtual customer support services, we're committed to empowering our customers with exceptional experiences that exceed their expectations. Our team of dedicated professionals is driven by a shared vision of providing unparalleled support, and we're excited to invite talented individuals like you to join our virtual family.

Join Our Virtual Team

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we'd love to hear from you! As a Virtual Customer Support Representative at blithequark, you'll play a vital role in delivering top-notch support to our clients, leveraging your exceptional communication skills, technical expertise, and problem-solving abilities to resolve customer inquiries and issues.

Responsibilities

As a Virtual Customer Support Representative, you'll be responsible for:

• Providing exceptional customer service via phone, video calls, and live chats, ensuring that customers receive timely and effective support for their queries and concerns.
• Utilizing your technical expertise to troubleshoot and resolve customer issues, escalating complex problems to senior support agents or subject matter experts as needed.
• Developing and maintaining a deep understanding of our clients' products and services, staying up-to-date on new features, updates, and releases.
• Collaborating with internal teams, including sales, marketing, and product development, to ensure seamless communication and alignment on customer support initiatives.
• Participating in ongoing training and development programs to enhance your technical skills, product knowledge, and customer service expertise.
• Meeting or exceeding performance metrics, including first-call resolution rates, customer satisfaction scores, and average handling time.
• Working flexible hours, including evenings, weekends, and overtime, to accommodate our clients' needs and ensure 24/7 support coverage.

Qualifications

To succeed as a Virtual Customer Support Representative at blithequark, you'll need:

Experience Requirements

* At least 6 months of customer service and/or administrative experience, preferably in a call center or phone support environment. * A home office setup with a computer/laptop, internet connection, and headset hookups. * High-level professionalism and phone etiquette for business purposes. * Excellent typing, communication, and computer skills. * Availability to work overtime and/or weekends if necessary. * Willingness to submit to a standard background check, drug test, technology check, and voice assessments.

Technical Requirements

* CPU: i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors. * Internet Download Speed: 5Mbs down speed minimum. * Internet Upload Speed: 3Mbs up speed minimum. * Network Latency: Max 250 MS latency max. * OS: Win 8.1 (64bit), Win 10 (64bit). * RAM: 4GB minimum, 8GB recommended. * Home office setup with an ethernet cord connected to your computer. * Desktop or laptop connected to a nearby router or wall for firewall/security purposes.

Skills and Competencies

To excel in this role, you'll need: * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues. * Proficiency in Microsoft Office, Google Suite, or other productivity software. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong typing skills, with the ability to type at least 40 words per minute. * Willingness to learn and adapt to new technologies, products, and processes.

Career Growth and Learning Opportunities

At blithequark, we're committed to helping our team members grow and develop their skills and careers. As a Virtual Customer Support Representative, you'll have access to: * Ongoing training and development programs, including technical training, product knowledge, and customer service skills. * Opportunities for career advancement, including promotions to senior support roles or specialized teams. * Collaborative and supportive team environment, with regular feedback and coaching from experienced colleagues and managers. * Flexible work arrangements, including remote work options and flexible hours.

Work Environment and Company Culture

At blithequark, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on: * Collaboration and teamwork, with a focus on open communication and mutual respect. * Continuous learning and development, with opportunities for growth and advancement. * Flexibility and work-life balance, with options for remote work and flexible hours. * Recognition and rewards for outstanding performance and contributions.

Compensation and Benefits

As a Virtual Customer Support Representative at blithequark, you'll enjoy: * Competitive hourly rate of $10/hour, with opportunities for bonuses and incentives based on performance, hours worked, and customer satisfaction. * Flexible scheduling, including evenings, weekends, and overtime, to accommodate our clients' needs and ensure 24/7 support coverage. * Comprehensive benefits package, including health insurance, retirement savings, and paid time off. * Opportunities for career advancement and professional growth.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to welcome you to our virtual team! Apply for this job