**Experienced Senior Learning Specialist – Driving Exceptional Training Experiences at blithequark**
Are you a passionate and innovative Learning Specialist looking to make a meaningful impact in the world of customer service? Do you have a knack for creating engaging and effective training experiences that drive long-term success? If so, we invite you to join blithequark's Amazon Business Customer Service (ABCS) Learning Delivery team as a Senior Learning Specialist!
At blithequark, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Senior Learning Specialist, you'll play a critical role in shaping the training experience for our Customer Support Associates, empowering them to provide top-notch service to our customers. With a focus on adult learning, content design, and facilitation, you'll lead and support a team of up to 30 Associates, driving initiatives and programs that continuously improve the training experience.
**About blithequark's Amazon Business Customer Service (ABCS) Learning Delivery Team**
blithequark's ABCS Learning Delivery team is a dynamic and innovative group of professionals dedicated to delivering exceptional training experiences that drive business results. As a Senior Learning Specialist, you'll join a team of experts who are passionate about creating engaging and effective training programs that meet the unique needs of our Customer Support Associates. With a focus on adult learning, content design, and facilitation, you'll have the opportunity to make a meaningful impact on the training experience and drive business results.
**Key Responsibilities**
As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, driving initiatives and programs that continuously improve the training experience. Your key responsibilities will include:
* Supervising structured learning metrics and overseeing their results for the assigned territory and region
* Managing live performance metrics end-to-end for the assigned territory
* Conducting learning sessions on new processes and delivering various training courses as continuous learning, new hire batches, transfer batches, etc.
* Maintaining data and analysis through reports on Excel (as per business requirement)
* Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
* Partnering with operational stakeholders as a key POC for the Learning Experience team
* Identifying learning coaches and certifying them
* Leading individual improvement projects to enhance business performance
* Driving quality and learning metrics
* Conducting chime sessions and classroom sessions to stakeholders
**Essential Qualifications**
To be successful in this role, you'll need:
* 2+ years of experience in training delivery roles
* 1 year of experience in Customer Service or customer service-related work experience
* Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
* Highly accurate and fluent in Japanese and English
* Spoken and written accuracy and fluency in Japanese and English
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones
* Knowledge of adult learning, content design, and facilitation
**Preferred Qualifications**
While not required, the following qualifications would be a plus:
* Experience as a trainer, corporate training specialist, or related position
* Project management skills with the ability to supervise multiple projects
* Strong ability to multi-task
**What We Offer**
As a Senior Learning Specialist at blithequark, you'll enjoy a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible work arrangements to support work-life balance
* Access to cutting-edge training and development programs
* Recognition and rewards for outstanding performance
**Join Our Team**
If you're a passionate and innovative Learning Specialist looking to make a meaningful impact in the world of customer service, we invite you to join blithequark's ABCS Learning Delivery team as a Senior Learning Specialist! Apply now and take the first step towards a rewarding career with blithequark.
**How to Apply**
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!