**Senior Product Manager - Customer Experience - Remote at blithequark**

Are you a seasoned product management professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where innovation and collaboration are key? If so, we invite you to join blithequark as a Senior Product Manager - Customer Experience, where you'll play a pivotal role in shaping the future of our products and services. **About blithequark** blithequark is a forward-thinking organization that's revolutionizing the way we approach customer experience. Our mission is to empower individuals and businesses to thrive in a rapidly changing world, and we're committed to delivering innovative solutions that meet the evolving needs of our customers. As a Senior Product Manager - Customer Experience, you'll be part of a talented team that's passionate about creating products that delight, inspire, and drive real value. **Key Responsibilities** As a Senior Product Manager - Customer Experience, you'll be responsible for leading the development of products that meet the needs of our customers. Your key responsibilities will include: * **50% Strategy & Planning** + Empathize with and understand the end user deeply, using that knowledge to determine the fastest path to deliver value + Translate business goals and end user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners + Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings + Manage and groom the product backlog, making future decisions based on the value that will be delivered + Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities + Monitor research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class + Ensure that product directions balance both the user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction * **20% Delivery & Execution** + Formulate, test, and refine assumptions and hypotheses through user research and testing + Document, review, and ensure that all quality and change control standards are met + Create, prioritize, and accept user stories, incorporating them into release planning + Make product decisions that drive value on a daily basis + Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements + Participate in standups, iteration planning sessions, product demos, and retrospectives + Condense complex technical concepts into non-technical language for stakeholders * **30% People** + Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments + Act as a proponent of modern software development practices + Advocate for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding user needs + Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps + Manage cross-functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience + Guide more junior team members in strategy, alignment, analysis, and execution tasks + Participate in and contribute to learning activities around modern software design and development core practices (communities of practice) + Participate in talent acquisition, development, and retention activities in support of the team **Requirements** To be successful in this role, you'll need: * **Minimum Qualifications** + Must be eighteen years of age or older + Must be legally permitted to work in the United States * **Preferred Qualifications** + 3-6 years of relevant work experience + Experience working as a Product Manager in a modern software development-based enterprise environment + Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment + Proficiency in working in a fast-paced, fluid environment where priorities shift on a regular basis + Proficiency in communicating with and influencing functional and technical team members at all levels in the organization + Proficiency in working as part of a collaborative, cross-functional, modern software design and development team + Proficiency in creating, prioritizing, and accepting user stories + Proficiency in conducting user research and testing to understand needs + Proficiency in identifying goals, metrics, and analytics to measure product value + Proficiency in conducting competitive research and analysis + Experience guiding more junior team members through Product Management fundamentals in a professional setting * **Minimum Education** + The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job * **Preferred Education** + No additional education * **Minimum Years of Work Experience** + 3 * **Preferred Years of Work Experience** + No additional years of experience * **Minimum Leadership Experience** + None * **Preferred Leadership Experience** + None * **Certifications** + None **Competencies** To excel in this role, you'll need to demonstrate the following competencies: * **Balances Stakeholders**: Anticipating and balancing the needs of multiple stakeholders * **Business Insight**: Applying knowledge of business and the marketplace to advance the organization's goals * **Collaborates**: Building partnerships and working collaboratively with others to meet shared objectives * **Communicates Effectively**: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences * **Cultivates Innovation**: Creating new and better ways for the organization to be successful * **Customer Focus**: Building strong customer relationships and delivering customer-centric solutions * **Drives Vision and Purpose**: Painting a compelling picture of the vision and strategy that motivates others to action * **Interpersonal Savvy**: Relating openly and comfortably with diverse groups of people * **Manages Complexity**: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems * **Nimble Learning**: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder * **Organizational Savvy**: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics * **Situational Adaptability**: Adapting approach and demeanor in real time to match the shifting demands of different situations * **Empathy**: Understanding the needs of multiple stakeholders and being responsive in meeting their needs with the most optimal resolution **What We Offer** As a Senior Product Manager - Customer Experience at blithequark, you'll enjoy a competitive compensation package, including: * A salary range of $120,000 - $180,000 per year * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with a company match * A generous paid time off policy * Opportunities for professional growth and development * A dynamic and supportive work environment **How to Apply** If you're a motivated and experienced product management professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Application Window** The application window for this position is anticipated to be closed on October 2024. We encourage you to apply as soon as possible to ensure consideration. **Learn More** To learn more about blithequark and our commitment to customer experience, please visit our website at [www.blithequark.com](http://www.blithequark.com). **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job