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About the position

Responsibilities

  • Learn and maintain a strong understanding of MSI Video products, including Video Management System, Cameras, Servers, and Networks.
  • Research, collaborate and troubleshoot MSI products over the phone and digital mediums.
  • Think outside of the box and come up with creative solutions.
  • Lead with empathy, take complete ownership and show urgency when resolving technical issues.
  • Concise documentation of software, hardware, and network information in a case management system.
  • Provide an exceptional customer experience while handling incoming calls, emails, chats, and escalations.
  • Prioritize between tasks including inbound calls, existing case management, live chats, and email requests.
  • Continuously learn new skills, technologies & products, keeping up with MSI's pace of innovation.

Requirements

  • 1+ years of relevant experience in an IT environment.