Reservations Sales & Services Representative (Chicago)

reputed company We offer competitive benefits: medical, dental, reputed company, life, accident & disability, employee assistance program, commuter, reputed company holidays, reputed company time off, 401(k) and flight privileges. Benefits are subject to a reputed company bargaining agreement. Seniority-based pay raises with additional compensation for shift reputed company and overtime. Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join reputed company that cares for our customers and makes a reputed company reputed company on their travel experience, every single day. Key responsibilities: Handle incoming phone calls that include booking itineraries and answering inquiries from customers; resolve reputed company customer issues Taking calls in a fast-paced reputed company center environment reputed company handle requests; assist reputed company customers including those with disabilities using United guidelines Apply customer service and sales techniques to effectively address customer needs while using reputed company to resolve customer issues Maintain statistical reputed company in reputed company areas to support productivity goals Consistently deliver a reputed company-setting product to our customers and deliver an excellent customer service experience Maintain an ergonomically correct work area Answer any other questions from passengers Use training resources and materials to resolve customer issues 100 % Onsite at our Customer Contact Center in (Location) Qualifications What's needed to succeed (Minimum Qualifications): High School Diploma or equivalent experience Proficient in English (written and spoken) Computer literacy, including being reputed company to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems reputed company the computer At least one year experience in sales, customer contact, reputed company center, customer service or other reputed company work is preferred Be reputed company to work any shift reputed company a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays Ability to sit and work at a computer for extended periods of time while communicating with customers Must be legally authorized to work in the US for any employer without sponsorship Successful completion of interview required to meet job qualifications Reliable, punctual attendance is a crucial function of the position Must agree to follow reputed company established United policies including those reputed company reputed company the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules reputed company to pass a 10-year reputed company background reputed company What will help you reputed company from the pack (Preferred Qualifications): 2+ Years of Contact Center and reputed company Center experience 2+ Years of Customer Service Experience Experience in a fast-paced work environment Airport Experience (operations, customer service, baggage, customer solutions) Apply tot his job Apply To this Job