Experienced Pharmacy Tech Support Call Center Representative for Remote Patient Support Programs

Join IQVIA, a Global Leader in Healthcare Intelligence and Clinical Research Services

At IQVIA, we're dedicated to improving patient outcomes and population health worldwide by providing innovative solutions to the life sciences and healthcare industries. As the world's largest Commercial Sales & Medical Solutions (CSMS) organization, we're committed to delivering exceptional support to biopharma, medical device, and diagnostic companies. We're now seeking an experienced Pharmacy Tech Support Call Center Representative to join our team as a 100% remote contract role, with the opportunity to become a full-time IQVIA employee.

About the Role: Providing Critical Support to Patients and Healthcare Professionals

As a Pharmacy Tech Support Call Center Representative, you'll be the primary contact for patients, pharmacies, and medical professionals utilizing Opus Health programs. Your expertise will help resolve issues, answer questions, and provide payment assistance solutions such as co-pay cards or vouchers. This role requires a strong foundation in pharmacy operations, excellent communication skills, and the ability to work in a fast-paced call center environment.

Key Responsibilities: Delivering Exceptional Customer Support

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provide first-level support for problem resolution, ensuring timely and effective solutions
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area, ensuring seamless issue resolution
• Recognize operational challenges and suggest recommendations to management, as necessary, to drive process improvements
• Work 40 hours per week under moderate supervision, with multiple shifts available to accommodate different time zones and schedules

Essential Qualifications: The Skills and Experience You Need to Succeed

To excel in this role, you'll need:

• A High School Diploma or equivalent, with a strong foundation in pharmacy operations and procedures
• Pharmacy Technician experience, with a deep understanding of pharmacy workflows and patient needs
• HIPAA certification, demonstrating your commitment to maintaining patient confidentiality and adhering to regulatory requirements
• Call center experience, with a minimum of 3+ years preferred, showcasing your ability to handle high-volume calls and resolve customer issues effectively
• Experience in medical claim processing is a plus, as it demonstrates your understanding of the healthcare ecosystem and ability to navigate complex claims processes
• Bi-lingual (English/Spanish) skills are desirable, as they enable you to communicate effectively with a diverse patient population

Preferred Qualifications: Additional Skills and Experience that Can Enhance Your Performance

While not required, the following qualifications can enhance your performance and make you a more competitive candidate:

• Previous experience working in a patient support program or a similar environment, demonstrating your understanding of patient needs and the ability to provide empathetic support
• Familiarity with Opus Health programs or similar patient support initiatives, showcasing your knowledge of program specifics and ability to navigate complex program requirements
• Strong analytical and problem-solving skills, enabling you to quickly assess issues and develop effective solutions

What We Offer: A Compelling Compensation Package and Opportunities for Growth

As a Pharmacy Tech Support Call Center Representative at IQVIA, you'll enjoy:

• A competitive hourly rate of $18.00 per hour, with opportunities for growth and development
• A 100% remote work arrangement, allowing you to work from the comfort of your own home and maintain a healthy work-life balance
• Opportunities for career advancement and professional growth within IQVIA, as we prioritize employee development and internal promotions
• A comprehensive benefits package, including health and welfare benefits, as well as other perks and incentives

Our Culture: Embracing Diversity, Equity, and Inclusion

At IQVIA, we're committed to fostering a diverse and inclusive corporate culture that celebrates our differences and promotes teamwork. We believe that by embracing our unique perspectives and experiences, we can drive innovation and deliver exceptional solutions to our clients. As an Equal Opportunity Employer, we're dedicated to providing equal employment opportunities for all, including veterans and candidates with disabilities.

Why Join IQVIA? Unlocking Opportunities for Professional Growth and Development

By joining IQVIA as a Pharmacy Tech Support Call Center Representative, you'll become part of a global team that's shaping the future of healthcare. You'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment
• Collaborate with cross-functional teams to drive business outcomes and improve patient care
• Access training and development programs to enhance your career prospects and stay up-to-date with industry trends
• Contribute to the development of innovative solutions that improve patient outcomes and population health worldwide

Ready to Take the Next Step? Apply Today!

If you're passionate about delivering exceptional customer support, have a strong foundation in pharmacy operations, and are looking for a challenging and rewarding role, we want to hear from you! Apply today and join our team of dedicated professionals who are shaping the future of healthcare.

Don't miss this opportunity to join IQVIA and make a meaningful impact on patient outcomes and population health worldwide. Apply now and let's build the future together!