Experienced Customer Service and Technical Support Representative – Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry

At blithequark, we are committed to delivering exceptional customer experiences through our team of highly skilled and dedicated customer service representatives. As a leader in the industry, we understand the importance of providing top-notch support to our clients and their customers. If you are passionate about helping others, have excellent communication skills, and are looking for a flexible and rewarding career opportunity, we encourage you to join our team as a Customer Service and Technical Support Representative.

Job Overview

In this role, you will be responsible for handling inbound customer service, technical support, and sales calls, emails, and chats with a high degree of professionalism. As a representative of blithequark, you will be the face of our company, and your exceptional customer service skills will be essential in building trust and loyalty with our clients and their customers. You will work remotely from the comfort of your own home, creating your own schedule and committing to a minimum of 15 hours per week.

Key Responsibilities

• Handle inbound customer service, technical support, and sales calls, emails, and chats in a professional and courteous manner
• Provide timely and effective solutions to customer inquiries and concerns
• Utilize excellent communication and problem-solving skills to resolve complex customer issues
• Meet and exceed customer satisfaction targets and performance metrics
• Collaborate with internal teams to resolve customer complaints and improve overall customer experience
• Stay up-to-date with product knowledge and company information to provide accurate and helpful support to customers

Essential Qualifications

To be considered for this role, you must meet the following essential qualifications:

• Be at least 18 years of age or older
• Be a legal U.S.A. citizen or Legal Resident
• Have a clean criminal record with zero felony or fraud convictions
• Have a computer and cable or DSL Internet to start
• Be able to invest $12.95 for a background check (you will receive a copy) and also the cost of the client training (all fees are reimbursed after 90 days of servicing a client)
• Be willing to attend a virtual training session unpaid for 4 weeks, Monday-Friday 4 hours a day

Preferred Qualifications

While not required, the following preferred qualifications will make you a stronger candidate for this role:

• Previous experience in customer service, technical support, or sales
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Strong time management and organizational skills
• Ability to adapt to changing situations and priorities

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication skills: ability to communicate clearly and effectively with customers, both verbally and in writing
• Problem-solving skills: ability to analyze problems and provide effective solutions
• Time management skills: ability to manage your time effectively and prioritize tasks
• Adaptability: ability to adapt to changing situations and priorities
• Technical skills: ability to use computer software and technology to provide support to customers

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service and Technical Support Representative, you will have access to ongoing training and development opportunities to help you build your skills and advance your career. You will also have the opportunity to work with a variety of clients and industries, gaining valuable experience and knowledge that will benefit you throughout your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote worker, you will be part of a virtual team that is dedicated to providing exceptional customer experiences. You will have the opportunity to collaborate with your colleagues and participate in team-building activities, all from the comfort of your own home. Our company culture is built on the values of respect, integrity, and excellence, and we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

As a Customer Service and Technical Support Representative with blithequark, you will be eligible for a competitive compensation package, including hourly pay and opportunities for bonuses and incentives. You will also have access to a range of perks and benefits, including reimbursement for background checks and client training, as well as opportunities for career advancement and professional development.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a flexible and rewarding career opportunity, we encourage you to apply for the Customer Service and Technical Support Representative role with blithequark. With our commitment to employee growth and development, positive work environment, and competitive compensation package, we are confident that you will find a career with us to be a rewarding and challenging experience. Apply today to join our team and start building a career that you will love!