Experienced Full-Time Customer Success Associate - Evening Shift - Remote Customer Support and Success with blithequark

Join the blithequark Team: Deliver Exceptional Customer Experiences and Drive Success

blithequark is seeking a highly skilled and customer-focused Customer Success Associate to join our team on a full-time basis. As a Customer Success Associate, you will play a critical role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. If you have a passion for helping others, a knack for problem-solving, and a keen interest in fashion and lifestyle trends, we want to hear from you!

About blithequark and the Industry

blithequark is a leading company in the retail and fashion industry, dedicated to providing exceptional customer experiences and building strong relationships with our customers. Our company culture values innovation, teamwork, and customer satisfaction, and we're looking for talented individuals who share these values. As a Customer Success Associate at blithequark, you'll be part of a dynamic team that's passionate about delivering outstanding customer service and driving business success.

Role Summary

As a Customer Success Associate at blithequark, you will report to the Customer Success Supervisor and be responsible for communicating with new and potential customers, guiding them through the shopping experience, answering order questions, and supporting the team to build a successful brand. You will be an independent worker who loves solving problems, making people happy, and putting together outfits for friends and strangers.

Key Responsibilities

• Deliver exceptional service and create a seamless experience for customers via telephone, email, and chat on a daily basis
• Communicate with new and potential customers, guiding them through the shopping experience and answering order questions
• Support the team to build a successful brand and meet or exceed established daily interaction numbers every day
• Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
• Be empathetic to customers' needs while understanding the business' bottom line
• Collect and share feedback with external teams to ensure the needs of customers are being met
• Perform a minimum of 70 interactions per shift
• Answer interactions during scheduled shifts in a friendly and relatable manner
• Take on additional projects and support external team members to support business and customer needs
• Demonstrate on-the-spot, creative problem-solving skills that meet the needs of customers and the business

Essential Qualifications

• Minimum 2 years of experience in customer service or a related role
• Access to a consistently stable internet connection
• Exceptional written and verbal communication skills
• Willingness to take on additional projects and support external team members
• On-the-spot, creative problem-solving skills that meet the needs of customers and the business
• Passion for and understanding of the blithequark brands, customers, and products
• Knowledge of relevant media and lifestyle trends, fashion, and culture

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment
• Knowledge of customer relationship management (CRM) software
• Experience with chat and email customer support platforms
• Familiarity with fashion and lifestyle trends, and the ability to provide styling advice

Skills and Competencies

To succeed as a Customer Success Associate at blithequark, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and workflows
• Passion for delivering exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Success Associate, you'll have opportunities to:

• Develop your customer service and communication skills
• Learn about the fashion and retail industry
• Take on additional responsibilities and projects
• Advance to leadership roles or specialize in a specific area

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment. As a remote employee, you'll have the flexibility to work from home and enjoy a healthy work-life balance. Our company culture values:

• Innovation and creativity
• Teamwork and collaboration
• Customer satisfaction and loyalty
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive hourly rate of $15.00
• Comprehensive benefits package, including medical, dental, vision, and PTO
• Generous employee discounts
• Retirement savings plan
• Opportunities for professional growth and development

EEO Statement

blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to:

• Race
• Color
• Sex (including gender, pregnancy, sexual orientation, and gender identity or expression)
• Religion
• Creed
• Age
• Physical or mental disability
• National origin or ancestry
• Ethnicity
• Citizenship
• Service in the uniformed services
• Genetic information

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to join our team and start your journey with us!