Experienced Customer Service Receptionist - Greeting, Support, and Administrative Excellence at blithequark

Join the Team at blithequark: Where Exceptional Customer Service Meets Growth Opportunities

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Receptionist. This full-time position is based in our Aurora, NE business office and offers a unique blend of receptionist duties, customer support, and administrative tasks. As the first point of contact for our customers and visitors, you will play a critical role in delivering exceptional service and ensuring a positive experience.

About blithequark and Our Industry

blithequark operates in the telecommunications industry, providing a range of products and services including local telephone, data transport, internet, and information systems & computers. Our company is committed to delivering innovative solutions and exceptional customer service. With a stable and growing organization, we offer a dynamic work environment that fosters learning, growth, and career development.

Key Responsibilities:

• Greet customers and visitors in a friendly and professional manner, providing an exceptional first impression of blithequark.
• Manage a multi-extension phone system, answering calls, transferring calls as necessary, and taking messages.
• Provide entry-level support for customer service calls, resolving issues and escalating complex problems to senior team members.
• Perform general receptionist duties, including responding to emails, handling correspondence, and maintaining records.
• Assist with administrative tasks, such as data entry, filing, and other office duties.
• Collaborate with the customer service team to ensure seamless communication and issue resolution.
• Maintain confidentiality and handle sensitive information with discretion.

Essential Qualifications:

• High school education or equivalent required; associate's or bachelor's degree preferred.
• Experience working with Microsoft Word and Excel or similar computer programs; proficiency in Google Suite or other productivity software a plus.
• Strong interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.
• Excellent problem-solving and analytical skills, with the ability to prioritize tasks and meet deadlines.
• Ability to work in a fast-paced environment, handling multiple tasks and responsibilities.

Preferred Qualifications:

• Previous experience in customer service, reception, or a related field.
• Familiarity with telecommunications products and services.
• Certification in customer service or a related field (e.g., ICSS, HDI).
• Experience working in a team environment, with a focus on collaboration and customer satisfaction.

What We Offer:

• Competitive salary and benefits package, including company-paid benefits for full-time employees.
• Opportunities for career growth and professional development in a stable and growing organization.
• Collaborative and dynamic work environment that fosters learning, innovation, and teamwork.
• Flexible work arrangements, including opportunities for remote work or flexible scheduling.
• Recognition and rewards for outstanding performance and contributions to the team.

Work Environment and Company Culture:

At blithequark, we pride ourselves on a positive and supportive work environment that encourages collaboration, creativity, and growth. Our team members are passionate about delivering exceptional customer service and are committed to making a difference in our community. We offer a range of employee benefits, including:

• Professional development opportunities, including training and mentorship programs.
• Employee recognition and rewards programs.
• Team-building activities and social events.
• Flexible work arrangements and work-life balance.

Compensation and Benefits:

We offer a comprehensive compensation package that includes:

• Competitive salary range: $40,000 - $55,000 per year, depending on experience.
• Company-paid benefits for full-time employees, including medical, dental, and vision coverage.
• Opportunities for bonuses and performance-based incentives.
• Paid time off and holidays.

Why Join blithequark?

If you are a customer-focused and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional customer service and building a positive and supportive work environment. Join our team and be part of a dynamic and growing organization that offers:

• Career growth and professional development opportunities.
• A collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• A comprehensive compensation and benefits package.

Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now to become a Customer Service Receptionist at blithequark!