Experienced Customer Service Associate - FT Remote Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience in the Fragrance Industry

At blithequark, we're passionate about delivering exceptional customer experiences and building lasting relationships with our clients. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're committed to innovation, growth, and excellence. With a vast portfolio of over 14,000 brand-name authentic fragrances, we're the go-to destination for millions of customers worldwide. If you're a motivated and customer-centric professional looking for a dynamic and fast-paced work environment, we invite you to join our team as a Customer Service Associate.

About the Role: Customer Service Associate

As a Customer Service Associate at blithequark, you'll be the first human touchpoint for our customers, providing top-notch support and service through various channels, including phone, email, and chat. Your primary goal will be to ensure customer satisfaction, resolve issues promptly, and promote customer loyalty. If you're a team player with excellent communication skills, a customer-first mindset, and a passion for delivering exceptional service, we'd love to hear from you.

Key Responsibilities:

• Respond to a high volume of customer inquiries via phone, email, and chat, providing timely and accurate solutions.
• Track orders, resolve customer complaints, and address concerns in a professional and courteous manner.
• Identify and capitalize on cross-sell opportunities, promoting relevant products and services to customers.
• Assist with order verification, damaged/lost package claims, and reshipments, ensuring seamless issue resolution.
• Utilize our customer service ticketing system (Zendesk or similar) to manage and respond to customer inquiries.
• Maintain a high level of productivity, meeting or exceeding performance metrics such as handle time, quality assurance, and customer satisfaction.

Essential Qualifications and Requirements:

• A dedicated office/workspace with a reliable computer, 2 monitors, keyboard, mouse, and headset.
• Availability to work 7:00 am to 4:00 pm Eastern Standard Time, with flexibility to work overtime hours and weekends during peak holiday seasons.
• At least 2 years of experience in a customer service role, providing support through multiple channels (email, phone, chat, social media).
• 1 year of experience working with a customer service ticketing system (Zendesk or similar).
• Strong computer skills, data-entry/keyboard skills, and experience working with performance metrics.
• Excellent written and verbal communication skills in English; bi-lingual skills are a plus.
• High school degree, GED, or equivalent work experience.
• A customer-first mindset, with a focus on delivering exceptional customer experiences.

Preferred Qualifications and Skills:

• At least 6 months of remote work experience, with a proven track record of productivity and self-motivation.
• Experience working in a fast-paced, dynamic environment with a focus on innovation and growth.
• Strong problem-solving skills, with the ability to manage and resolve conflicts quickly and professionally.
• Excellent attention to detail, with a high level of organization and time management skills.

What We Offer: Career Growth, Learning Benefits, and a Dynamic Work Environment

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Service Associate, you'll have access to ongoing training and development opportunities, enabling you to stay up-to-date with industry trends and best practices. Our dynamic work environment is fast-paced and innovative, with a focus on teamwork and collaboration.

Work Environment and Company Culture Highlights

As a remote team member, you'll enjoy the flexibility to work from anywhere, while still being part of a close-knit and supportive team. Our company culture is built on a foundation of innovation, customer-centricity, and teamwork, with a focus on delivering exceptional results. We're proud to offer a work environment that's inclusive, diverse, and supportive, with opportunities for growth and development.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of benefits and perks designed to support your well-being and success. While specific details may vary, we're committed to providing a comprehensive rewards package that recognizes your hard work and dedication.

Ready to Join the blithequark Team?

If you're a motivated and customer-centric professional looking for a dynamic and fast-paced work environment, we invite you to apply for the Customer Service Associate role at blithequark. To be considered, please complete our assessment test, which typically takes 20-30 minutes to complete. We look forward to hearing from you and exploring how you can contribute to our team's success.

Take the first step towards joining our team - complete the assessment test today!