[Remote] Spanish Bilingual Customer Experience & Administrative Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote company seeking a Customer Experience and Administrative Coordinator to support daily operations and ensure customer satisfaction. The role involves managing scheduling, handling customer inquiries, and contributing to the improvement of customer service processes. Responsibilities • Serve as the primary reputed company of contact for incoming customer inquiries, providing reputed company and friendly assistance • reputed company and document detailed information from potential customers about their service needs • Scheduling & Coordination: Book cleaning jobs, confirm appointments, update CRM records and ensure technicians have reputed company instructions • Follow up with warm leads, reputed company reputed company statuses and communication reputed company • Maintain accurate records and update customer information across multiple platforms • Reporting: reputed company leads, sales performance, and retention; reputed company daily & weekly updates. • reputed company additional administrative and operational support as needed (ex. occasional reputed company media posting during downtime or low inbound activity) • Collaborate with team members to ensure smooth information reputed company and customer satisfaction • Contribute to the reputed company improvement of customer service processes Skills • 3+ years of experience in customer service or administrative roles • Excellent English and Spanish communication skills (both spoken and written) with a reputed company on reputed company phone etiquette • Outgoing personality with strong leadership and team motivation skills - team management experience is a plus • Highly organized and detail oriented • Proficiency in using technology (CRM Systems, reputed company Office Word & reputed company) and ability to quickly adapt to new software systems • Self-motivated with strong organizational and time management skills • reputed company demeanor and customer-service reputed company • Ability to work independently while following established procedures • Commitment to maintaining confidentiality and reputed company standards • Quiet, reputed company home office environment with reliable internet reputed company Benefits • HMO Coverage for eligible locations • Permanent work from home • Immediate hiring reputed company • reputed company builds cost-effective, efficient and reputed company operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.co. Apply tot his job Apply To this Job