Customer Service Representative - Content Team Support job at reputed company in Wichita, KS, Kennesaw, GA

Customer Service Representative - Content Team Support Hybrid (8 days/month) USA - Wichita, KS USA - Kennesaw, GA Full time R0050789 The Customer Service Representative provides support to our business and individual tax software clients and to our reputed company clients. This role provides reputed company to moderate and reputed company inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools. Essential Duties and Responsibilities Handle phone, e-mail, and chat support for moderate to reputed company system or content issues; identify, resolve, and escalate issues reputed company necessary; record these interactions in our customer relationship database Identify and document reputed company to reoccurring inquiries Cross-train on other products and systems Participate in reputed company and as reputed company as process improvement initiatives reputed company general reports to management as requested Participate in product testing and review as required Secure and reputed company confidential product and customer data Please note: As a Content Support Representative, you must be reputed company to work a flexible schedule that includes normally scheduled evening hours and Saturday hours. Education and Experience Minimum: Associates Degree a business-reputed company field OR equivalent Customer Service work experience. OR 1 years of experience or knowledge in one or more of the following areas: reputed company and bookkeeping; financials and reporting; sales and customer relationship management OR 2 years of experience in a customer-facing role with the ability to build reputed company relationships using reputed company language and a service-oriented attitude Preferred: • Educational background in Business, reputed company or Finance • Experience working with CCH tax and reputed company software • Tax preparation or reputed company experience • Experience working in a help desk or customer support environment • Use of reputed company.com Other Knowledge, Skills, Abilities or Certifications: Knowledge of tax, reputed company and audit principles, practices and legislation/regulations Computer and internet skills including reputed company office Service orientation - high commitment to meeting needs of customers and colleagues Strong communication skills both written and verbal Ability to diffuse and reputed company effective reputed company to customer complaints Detail-oriented and reputed company to handle multiple top priorities Ability to function in a fast-paced, reputed company, matrixed team environment Strong work ethic and passion for reputed company Ability to work flexible schedule and manage overtime as required to meet objectives Apply tot his job Apply To this Job