Healthcare Customer Service Representative - Remote USA at blithequark

Join blithequark and Ignite Your Career in Healthcare Customer Service

At blithequark, we're on a mission to bring humanity to business. As a pioneer in the customer experience industry, we've been making a difference in the lives of millions since 1982. Our award-winning employment experience is designed to empower our employees to shine, and we're looking for passionate individuals like you to join our team as a Healthcare Customer Service Representative.

About blithequark and the Role

As a remote Healthcare Customer Service Representative at blithequark, you'll be the spark that brightens days for our customers. With a strong focus on delivering exceptional customer experiences, you'll be part of a dynamic team that's dedicated to providing top-notch service to healthcare clients across the USA. Our work-from-home team spans 40 preferred residency states, and we're committed to creating an inclusive culture that values diversity and promotes career growth.

Key Responsibilities

• Bring your passion and product knowledge to recommend upgrades to health plans and provide personalized support to customers.
• Conduct research and outbound calls to answer general healthcare benefit and eligibility questions, enrollment status requests, and other customer inquiries.
• Assist members with navigating their online health accounts, locating doctor and facility information, and resolving issues with a smile.
• Provide exceptional customer experiences by being responsive, empathetic, and solution-focused.

Essential Qualifications

• 6 months or more of customer service experience, preferably in a healthcare or related industry.
• Integrity to follow HIPAA guidelines and maintain patient privacy.
• High school diploma or equivalent.
• Computer experience and high-speed internet (> 15 mbps).
• A USB wired headset (or a compatible alternative) and a smartphone or device that runs IOS or Android.

Preferred Qualifications

• Previous experience in healthcare customer service or a related field.
• Knowledge of healthcare benefits, eligibility, and enrollment processes.
• Excellent communication and problem-solving skills.
• A passion for delivering exceptional customer experiences and making a difference in people's lives.

Skills and Competencies

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support. You'll also need to be tech-savvy, with experience using computer systems and navigating online platforms. Our ideal candidate is a self-motivated individual who is comfortable working in a remote environment and is committed to delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting your career growth and professional development. From comprehensive training programs to ongoing coaching and engagement, we'll provide you with the tools and resources you need to succeed. With access to 1000s of free courses and a global community of lifelong learners, you'll have the opportunity to develop new skills, expand your knowledge, and advance your career.

Work Environment and Company Culture

As a remote employee at blithequark, you'll be part of a dynamic and inclusive team that values diversity and promotes a culture of belonging. With a global presence and a commitment to community-minded initiatives, we'll support you in making a difference in the lives of our customers and the wider community. Our company culture is built on a foundation of respect, empathy, and humanity, and we're proud to be an equal opportunity employer.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a base wage range of $16 per hour, plus performance bonus opportunities. Our benefits package is designed to support your overall well-being, with options that may include PTO, tuition reimbursement, health and wellness incentives, and more. For more information on our benefits, visit https://www.hellottecbenefits.com.

Why Join blithequark?

At blithequark, we're passionate about making a difference in the lives of our customers and our employees. With a commitment to delivering exceptional customer experiences and a culture that values diversity and promotes career growth, we're the perfect place to ignite your career. Join us today and become part of a dynamic team that's shaping the future of customer experience.

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply now to join blithequark as a Healthcare Customer Service Representative and start making a difference in the lives of our customers.

blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.