Experienced Marketing Communications Specialist & Live Chat Support Representative - Remote Opportunity at blithequark

Join the blithequark Team: Elevate Customer Experience and Drive Marketing Success

At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through innovative marketing strategies. As a remote company, we're committed to fostering a dynamic and inclusive work environment that empowers our team members to thrive. We're now seeking an experienced Marketing Communications Specialist & Live Chat Support Representative to join our team and contribute to our mission.

About blithequark and the Role

blithequark is a forward-thinking organization that values creativity, collaboration, and customer-centricity. Our marketing team is dedicated to crafting compelling narratives and executing multi-channel campaigns that resonate with our diverse audience. As a Marketing Communications Specialist & Live Chat Support Representative, you will play a pivotal role in shaping our brand voice, driving customer engagement, and providing top-notch support to our customers.

Key Responsibilities

• Live Chat Support: Engage with customers through live chat, responding to inquiries, and providing timely and accurate information about our programs and services.
• Marketing Communications: Draft and manage marketing communications across various platforms, including social media, email, and promotional materials.
• Content Creation: Develop appealing content for newsletters, blog posts, and other marketing materials that captivate our audience and drive engagement.
• Collaboration: Work closely with the marketing team to develop and execute campaigns that align with our business objectives.
• Social Media Management: Monitor and respond to online reviews and social media interactions, ensuring that our brand reputation is maintained.
• Analytics and Optimization: Analyze engagement metrics to optimize our communication strategies and improve customer experience.
• Customer Insights: Provide feedback and insights to improve customer experience and inform business decisions.

Essential Qualifications

To succeed in this role, you should possess:

• A Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in marketing communications or customer support, with a minimum of 3 years of experience in a related field.
• Exceptional writing, editing, and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse audiences.
• Familiarity with digital marketing tools and social media platforms, including but not limited to email marketing software, social media scheduling tools, and analytics platforms.
• The ability to evolve and adapt communication styles to match diverse audiences and personas.
• Strong problem-solving skills and the ability to multitask in a fast-paced environment.
• A quiet and dedicated workspace for remote work, with reliable internet access.
• A 3+ year active savings/checkings bank account.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience with content management systems (CMS) and marketing automation platforms.
• Knowledge of SEO principles and best practices.
• Familiarity with customer relationship management (CRM) software.
• A portfolio showcasing your writing, editing, and content creation skills.
• Certifications in marketing, communications, or a related field.

Skills and Competencies

To excel in this role, you should possess:

• Excellent Communication Skills: The ability to communicate effectively with customers, colleagues, and stakeholders through various channels.
• Creativity and Innovation: A creative mindset that drives innovative marketing solutions and engaging content.
• Analytical Thinking: The ability to analyze data, identify trends, and inform business decisions.
• Problem-Solving: Strong problem-solving skills that enable you to navigate complex customer inquiries and issues.
• Adaptability and Flexibility: The ability to adapt to changing priorities, technologies, and marketing trends.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to fostering a culture of continuous learning and growth. As a Marketing Communications Specialist & Live Chat Support Representative, you'll have access to:

• Professional development opportunities, including training programs, workshops, and conferences.
• Mentorship from experienced marketing professionals.
• Opportunities to take on new challenges and expand your skill set.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

As a remote company, blithequark offers a flexible and inclusive work environment that prioritizes work-life balance. Our team members enjoy:

• Flexible working hours and remote work arrangements.
• A culture that values diversity, equity, and inclusion.
• Regular virtual team-building activities and social events.
• Access to cutting-edge technologies and tools.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A salary commensurate with your experience and qualifications.
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Join the blithequark Team

If you're a motivated and creative marketing professional looking for a challenging and rewarding role, we encourage you to apply to join the blithequark team. As a Marketing Communications Specialist & Live Chat Support Representative, you'll play a critical role in driving our marketing success and delivering exceptional customer experiences. Apply now to take the first step in your career journey with blithequark!

Apply Now!