Experienced Property and Casualty Licensed Customer Service Representative for Remote Insurance Operations at blithequark

Introduction to blithequark

Imagine working for a dynamic and rapidly growing insurance organization that values its employees' well-being and offers unparalleled career development opportunities. At blithequark, we've been making waves in the insurance industry for over a decade, with a presence in over 40 states and a team that's doubled in size in just the past 18 months. As part of a family of related businesses, our people enjoy not only internal growth opportunities but also the chance to explore roles across our diverse brands. Our commitment to excellence, respect, innovation, and open communication fosters a culture where every employee can thrive and make a meaningful impact.

About the Role

We're seeking an experienced and highly motivated Property and Casualty Licensed Customer Service Representative to join our remote team. In this fast-paced and rewarding role, you'll be the face of blithequark, interacting with our valued customers who are placed with one of our partnered insurance companies. Your mission will be to ensure that every customer's insurance needs are met with the right coverage at a reasonable price, providing them with peace of mind and building long-lasting relationships.

Key Responsibilities

• Answer inbound calls from existing customers in a dynamic call center environment, utilizing multiple programs and systems to resolve queries efficiently and effectively.
• Develop and maintain an in-depth knowledge of insurance requirements and carrier guidelines across multiple states and carriers, staying up-to-date on the latest developments and regulations.
• Address customer inquiries related to coverages, billing, and policy history, providing clear and concise information to ensure customer satisfaction.
• Employ a proactive approach to identify and assess customers' needs, offering tailored solutions and creating opportunities for our in-house consultants to upsell, cross-sell, re-shop, and rewrite policies.
• Resolve customer issues, process payments, answer questions, and process endorsements in a timely and professional manner.
• Maintain a high level of call quality, process adherence, and productivity metrics, continuously striving for excellence in every interaction.
• Stay abreast of the software, products, and processes used by the organization, leveraging technology to enhance customer experiences and operational efficiency.

Essential Qualifications

To excel in this role, you'll need:

• A resident state Property and Casualty license, demonstrating your expertise and commitment to the insurance industry.
• Strong attention to detail and accuracy when collecting and entering data, ensuring seamless customer interactions and minimizing errors.
• Excellent organizational and time management skills, enabling you to prioritize tasks, manage multiple screens, and navigate several carrier platforms and systems simultaneously.
• Outstanding verbal and written communication skills, with the ability to articulate complex insurance concepts in a clear and concise manner.
• At least two years of customer service experience in the non-standard market, preferably in a multi-insurance carrier/rater environment, with a proven track record of success in fast-paced and dynamic settings.
• A strong, reliable internet connection, ensuring uninterrupted service and minimizing downtime.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Experience working with named non-owner policies, understanding SR-22, and FR-44 state filings, demonstrating your expertise in specialized insurance products.
• Bilingual skills (English/Spanish), enabling you to communicate effectively with a diverse customer base and expand our reach in the market.

Career Growth and Development

At blithequark, we're committed to investing in our employees' professional development and growth. You can expect:

• A comprehensive paid training period, either on-site or from home, to equip you with the knowledge and skills necessary to succeed in your role.
• Ongoing professional training and updates on operations and procedures via our online learning system, ensuring you stay current and adaptable in a rapidly changing industry.
• Opportunities for career advancement and exploration across our brands, providing a platform for you to grow and develop your skills and expertise.

Work Environment and Culture

Our remote work environment offers the flexibility and autonomy you need to thrive, with the support and resources of a dynamic and growing organization. At blithequark, you'll enjoy:

• A collaborative and goal-oriented team environment, where every employee is valued and empowered to contribute to our shared success.
• A comprehensive and highly competitive benefits package, including dental, health, and vision insurance, 401(k), paid holidays, and paid time off.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels welcome, respected, and valued.

Compensation and Benefits

We offer a competitive starting salary range of $41,600.00-$43,680.00, depending on experience, plus a monthly incentive target of $500. You'll also enjoy a range of benefits, including:

• 401(k) and retirement planning options, helping you secure your financial future.
• Comprehensive health, dental, and vision insurance, ensuring you and your loved ones receive the care you need.
• Paid holidays and paid time off, providing you with the opportunity to relax, recharge, and pursue your passions.
• Ongoing professional training and development opportunities, empowering you to grow and advance in your career.

Conclusion

If you're a motivated and customer-focused insurance professional looking for a new challenge, we invite you to join our team at blithequark. With a commitment to excellence, respect, innovation, and open communication, we offer a dynamic and supportive work environment that will help you thrive. Apply now to take the first step towards an exciting and rewarding career with blithequark.