Experienced Operations Process Manager – Customer Experience and Store Operations Improvement Specialist – Remote Opportunity at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to delivering exceptional customer experiences through streamlined store operations and continuous process improvements. As a leader in our industry, we recognize the importance of innovative strategies and collaborative teamwork in driving success. We are now seeking an experienced Operations Process Manager to join our team, focusing on enhancing customer experience and store operations. This remote opportunity offers the chance to work with a dynamic team, leveraging your expertise to analyze, develop, and implement process improvements that add significant value to our stores and bottom line.

Key Responsibilities and Expectations

In this critical role, you will be responsible for managing store operations processes, identifying areas for improvement, and developing strategic projects to enhance our overall performance. Your key responsibilities will include:

• Analyzing complex problems, communicating effective solutions to your team, and resolving issues efficiently to ensure seamless store operations.
• Developing and implementing changes to improve store operations processes, managing core projects, and driving process improvements that positively impact our stores' bottom line.
• Managing day-to-day processes, creating and maintaining project work plans, and addressing issues and roadblocks as they arise.
• Responding proactively to store needs, managing action steps for strategic projects and initiatives, and ensuring successful execution.
• Building strong partnerships with field stores and internal teams through effective communication, preparing and delivering high-level insights and recommendations based on industry analyses and consumer data.
• Providing guidance and training in your area of expertise, collaborating on data analysis, and making verbal and written recommendations to drive informed decision-making.
• Maintaining a deep knowledge base of specific operations and processes within store operations and demonstrating proficiency in these areas.
• Leading a team of Business Analysts, including selection, performance appraisal, and professional development, to ensure the team's success and growth.

Leadership and Team Management

As a leader at blithequark, you will be expected to direct and indirect reports, typically including 2-5 Business Analysts. Your role will involve frequent persuasion and influencing of others, assigning and reviewing work, and determining priorities and approaches to problem-solving. Your ability to lead, manage, and develop your team will be crucial to the success of our operations.

Qualifications and Requirements

To be considered for this role, you must meet the following minimum qualifications:

• Be at least eighteen years of age or older.
• Be legally permitted to work in the United States.
• Hold a bachelor's degree or equivalent in a field related to the job.
• Have a minimum of 5 years of work experience, with preferred experience in retail or process management.

Preferred qualifications include PMI certification and 3 years of retail experience or process management in a related area. While leadership experience is preferred, it is not required, as we are committed to developing our team members' skills and competencies.

Essential Skills and Competencies

To excel in this role, you will need to demonstrate:

• Strong business, functional, and store knowledge for your area of responsibility.
• Leadership and management experience, with the ability to partner and communicate effectively with field stores and internal teams.
• A high sense of urgency in responding to field needs and strong strategic thinking skills.
• Strong quantitative skills, including statistics and data analysis, to drive informed decision-making.
• Ability to work under pressure, meeting tight deadlines and demanding quotas, while maintaining a professional and composed demeanor.

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our team members. As an Operations Process Manager, you will have opportunities to:

• Develop your leadership and management skills through mentorship and training programs.
• Expand your knowledge and expertise in store operations and process improvements.
• Collaborate with cross-functional teams to drive strategic initiatives and projects.
• Contribute to the development of our company's overall strategy and direction.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and supportive. We value collaboration, innovation, and teamwork, and we are committed to creating a positive and inclusive work culture. As a remote team member, you will be expected to be self-motivated, disciplined, and able to work independently, while maintaining strong communication and collaboration with your team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to our team. While specific details will be discussed during the hiring process, you can expect a comprehensive package that supports your well-being, growth, and success.

Conclusion and Call to Action

If you are a motivated, experienced, and strategic operations professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As an Operations Process Manager, you will play a critical role in driving our success, enhancing customer experience, and contributing to the growth and development of our team. Don't miss this chance to join our dynamic team and take your career to the next level. Apply now and become a part of our journey to excellence!