Patient Care Customer Service Representative - Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences

Introduction to blithequark

At blithequark, we are dedicated to making a meaningful difference in the lives of our patients by providing high-quality medical products and outstanding customer care. As a national leader in the healthcare industry, we specialize in offering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to delivering exceptional patient experiences and making a positive impact on the communities we serve.

Job Overview

We are seeking a compassionate and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, ensuring that their needs are met, and delivering a seamless experience. This is a 100% remote opportunity, allowing you to work from the comfort of your own home, with a schedule that includes evenings and weekends.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment
• Troubleshoot problems based on patient input, addressing any concerns or issues related to their care
• Verify orders are complete and accurate, ensuring that patients receive the correct equipment and supplies
• Perform other duties as assigned, contributing to the overall success of the team

Qualifications and Requirements

To be successful in this role, you will need to possess a high school diploma or GED equivalent, as well as experience in the medical field and administrative record management. A strong customer service background is essential, with the ability to effectively communicate in English, both orally and in writing. You should be helpful, knowledgeable, and polite, maintaining a positive attitude and providing exceptional patient care.

Essential Skills and Competencies

• Medical terminology and knowledge of home medical equipment and supplies
• Multi-tasking and attention to detail, with the ability to accurately perform simple mathematical calculations
• Self-motivation, organization, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team, with a strong commitment to delivering exceptional patient care
• Proficiency in Microsoft applications, including Word and Excel, as well as email transmission and communication, internet navigation, and research

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you will have access to training and development programs, designed to enhance your skills and knowledge. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We believe in delivering exceptional patient care, and we expect our employees to uphold the highest standards of integrity and professionalism. As a remote employee, you will be part of a virtual team, working collaboratively with colleagues across the country. You will have access to a range of tools and resources, designed to support your success and ensure that you are able to deliver exceptional patient care.

Compensation and Benefits

We offer a competitive compensation package, including a starting salary of $16 per hour, plus a quarterly bonus opportunity. You will also be eligible for a range of benefits, including 401k, medical, dental, and vision insurance, life insurance, and disability insurance. We also offer generous paid time off and paid holidays, as well as an employee discount program and employee recognition program.

How to Apply

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment.

Join Our Team

At blithequark, we are dedicated to making a difference in the lives of our patients. If you share our passion for delivering exceptional patient care and are looking for a challenging and rewarding career opportunity, we encourage you to join our team. Apply today and take the first step towards a fulfilling and successful career with blithequark.