Experienced Licensed Pharmacy Technician and Customer Relations Specialist - Remote Work Opportunity with blithequark

Welcome to blithequark: Where Heart Meets Health

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering human-centric health care that is both personal and innovative. As a leader in the health care industry, we recognize that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every team member to play a vital role in transforming our culture and driving innovation.

Job Overview: Licensed Pharmacy Technician and Customer Relations Specialist

We are seeking a highly skilled and compassionate Licensed Pharmacy Technician to join our Customer Relations team. As a remote worker, you will have the opportunity to work from the comfort of your own home, supporting our customers and retail pharmacy stores across the country. This exciting role requires a unique blend of technical expertise, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities:

• Respond to customer calls on our 1-800 line, providing timely and effective solutions to their queries and concerns
• Serve as a customer advocate, researching and interpreting company procedures and policies to delight our valued customers
• Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
• Review and process incoming phone calls, emails, and letters, responding to customers via phone or written communications
• Utilize excellent communication skills to provide clear and concise information to customers, ensuring a positive experience

Requirements and Qualifications

To be considered for this role, you must be a resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont, due to regulatory and licensing compliance. You must also possess or be able to obtain Pharmacy Technician licensure in your state of residence prior to your start date.

Essential Qualifications:

• 1+ years of experience in a Customer Service environment
• Proficient to advanced PC skills, including MS Windows-based applications
• Verifiable High School diploma, GED, or equivalent experience

Preferred Qualifications:

• Call Center experience, with a focus on excellence in service delivery
• Bilingual Spanish skills

What We Offer

At blithequark, we are committed to supporting the well-being and growth of our colleagues. As a Licensed Pharmacy Technician and Customer Relations Specialist, you can expect:

Competitive Compensation and Benefits:

• A starting pay rate of $17.00 per hour, with an earning potential range of $17.00 - $31.30 per hour
• A comprehensive benefits package, including medical, dental, and vision coverage
• Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan
• A fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs

Career Growth and Development:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Access to free development courses and education assistance programs
• A supportive and collaborative work environment that encourages growth and innovation

Work-Life Balance:

• Flexible remote work arrangements, allowing you to work from the comfort of your own home
• Generous Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Join Our Team

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Licensed Pharmacy Technician and Customer Relations Specialist with blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with blithequark.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates with arrest or conviction records, and will consider them in accordance with all federal, state, and local laws.