Experienced Customer Service Representative - Work From Home - Health Insurance Industry - Exceptional Client Experiences

Join the Team at blithequark: Revolutionizing Health Care Benefits

blithequark, a leading diversified health care benefits company, is dedicated to serving an estimated 38 million people with a broad range of traditional, voluntary, and consumer-directed health insurance products and related services. As a subsidiary of a major health care organization, blithequark offers a unique opportunity to be part of a team that is shaping the future of health care. With a strong commitment to providing exceptional customer experiences, blithequark is looking for talented individuals to join our Work From Home Customer Service Representative team.

Job Summary

As a Work From Home Customer Service Representative at blithequark, you will play a vital role in delivering outstanding service to our customers. You will engage with customers via phone, email, and chat to address inquiries, resolve issues, and ensure satisfaction. This is an entry-level position that offers a unique opportunity to develop your skills and grow your career in a supportive and inclusive work environment.

Key Responsibilities

• Handle Inbound Customer Inquiries: Respond promptly and effectively to customer inquiries, providing accurate information about products, services, and policies.
• Provide Excellent Customer Service: Assist customers with navigating online portals and tools, resolve customer complaints, and escalate issues as needed.
• Maintain Professionalism and Empathy: Ensure a high level of professionalism and empathy in all interactions with customers, both verbally and in writing.
• Meet Performance Goals: Meet or exceed performance goals for productivity and quality, demonstrating a strong work ethic and commitment to excellence.
• Collaborate with Colleagues: Work independently and as part of a team to achieve shared goals and objectives.

Essential Qualifications

• Education: High school diploma or equivalent required.
• Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively interact with customers.
• Customer Service Orientation: Strong customer service orientation with a passion for helping others.
• Technical Skills: Ability to multitask and navigate computer systems efficiently, with basic computer skills and familiarity with online tools.
• Adaptability: Adaptability to work in a fast-paced, remote environment with flexibility in scheduling.

Preferred Qualifications

• Prior Experience: Prior experience in customer service or call center preferred but not required.
• Problem-Solving Skills: Strong problem-solving skills and attention to detail, with the ability to learn and apply new information quickly.

What We Offer

Competitive Compensation and Benefits

blithequark offers a comprehensive benefits package, including:

• Competitive Pay: Competitive salary with opportunities for growth and advancement.
• Medical, Dental, and Vision Coverage: Comprehensive benefits package including medical, dental, and vision coverage.
• Retirement Savings Plan: Retirement savings plan with company match.
• Paid Time Off and Holidays: Paid time off and holidays, with flexible scheduling options.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. This role offers:

• Opportunities for Advancement: Opportunities for career advancement and professional development.
• Training and Support: Comprehensive training and support to ensure success in your role.
• Inclusive Work Environment: Supportive and inclusive work environment that values diversity and promotes collaboration.

Why Join blithequark?

By joining blithequark, you will become part of a team dedicated to improving the health and well-being of our members. You will have the opportunity to make a meaningful impact while enjoying a supportive and inclusive work environment. Our company culture values:

• Customer Focus: A commitment to delivering exceptional customer experiences.
• Innovation: A culture of innovation and continuous improvement.
• Collaboration: A collaborative and inclusive work environment that values diversity.
• Growth and Development: Opportunities for growth and development, with a focus on employee success.

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for the Work From Home Customer Service Representative position at blithequark. Please visit our careers page to submit your application and take the first step towards a rewarding career in health care benefits.

Apply Now

We look forward to welcoming you to our team at blithequark!