**Job Title:** Experienced Patient Customer Service Representative – Remote Work Opportunity with blithequark

**Job Description:**

Join blithequark's Journey to Accelerate Life-Changing Healthcare Breakthroughs

At blithequark, we are part of a mission to revolutionize the delivery of care for all by accelerating life-changing healthcare breakthroughs. As a valued member of our team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives!

Customer Service Support Representative – Patient Customer Service

Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate customer service-focused individuals who seek solutions to challenging patient billing issues. This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you!

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone.
• Maintain performance goals.
• Ability to become proficient with processes after completing a structured training program.

Knowledge, Skills, and Abilities:

• Ability to work and learn in a fast-paced environment.
• Attention to detail.
• Perform successfully in a team environment.
• Excellent organization skills.
• Proficiency navigating multiple computer screens and applications.
• Alpha-Numeric data entry proficiency.
• Excellent communication skills.

Requirements:

• High School Diploma or equivalent.
• REMOTE WORK: Dedicated work-from-home space.
• Ability to manage time and tasks independently while maintaining productivity.
• Previous medical and/or call center experience a plus.
• Technical Requirements: Internet download speed of at least 50 megabytes per second, no satellite internet, and ability to connect equipment to router/modem with Ethernet cord.

Why Join blithequark as a Customer Service Support Representative?

• Work from home opportunity!
• Quarterly variable bonus potential!
• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Pay Range:

$15.25-21.00 or State/Local minimum wage, if higher.

Application Window:

The application window closes on 9/24/2024.

Shift and Benefits:

The shift for this position will be Monday-Friday; 11am-8pm (EST) which is 10am-7pm CST and 9am-6pm (MST). Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

Equal Opportunity Employer:

blithequark is proud to be an Equal Opportunity Employer: As an EOE/AA employer, blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility and Privacy:

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