**Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions**

**Join the blithequark Team: Revolutionizing Healthcare Customer Service from the Comfort of Your Home!** Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in fast-paced environments and enjoy building strong relationships with people from diverse backgrounds? If so, we invite you to join blithequark, a global leader in business process management, as a Remote Customer Service Representative in our Call Center. **About blithequark** blithequark is a trailblazer in the healthcare industry, combining cutting-edge technology and decades of domain expertise to optimize the member and patient experience. With a strong focus on service excellence, we drive positive outcomes for our clients and empower our employees to grow and succeed. Our commitment to shaping careers and fostering a culture of innovation has earned us a reputation as a top employer in the industry. **Our Culture: S.O.A.R.** At blithequark, we believe that our culture is the foundation of our success. That's why we've developed the S.O.A.R. framework, which guides our behavior and decision-making: * **S - Spark Curiosity**: We encourage our employees to ask questions, seek feedback, and explore new ideas. * **O - One Team, One Direction**: We work collaboratively, share knowledge, and support each other to achieve our goals. * **A - Action for Results**: We take ownership of our work, set high standards, and strive for excellence in everything we do. * **R - Right by Right Purpose**: We prioritize our values, stay true to our mission, and make decisions that align with our purpose. **Benefits of Joining blithequark** As a Remote Customer Service Representative at blithequark, you can expect: * **Competitive pay**: $14.00/hr for non-bilingual, $15.00/hr for bilingual * **Performance incentives**: Recognize and reward your hard work and dedication * **Paid training**: Develop your skills in a state-of-the-art video training environment * **Comprehensive health plan**: Enjoy access to a comprehensive health plan after 90 days * **Employee wellness and engagement programs**: Prioritize your well-being and stay connected with your colleagues * **Significant career growth opportunities**: 90% of our leaders began as Customer Service Representatives, and we're committed to helping you grow and succeed **Responsibilities** As a Remote Customer Service Representative, you will: * **Promptly and effectively manage all incoming calls**: Provide exceptional service to our clients and their members * **Conduct research to provide effective solutions for customer issues**: Use your problem-solving skills to resolve complex issues * **Document all calls accurately**: Maintain accurate records of your interactions * **Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation**: Deliver exceptional customer experiences through clear and respectful communication * **Strive to achieve daily team quality and customer satisfaction goals**: Collaborate with your team to meet and exceed our quality and satisfaction targets **What We're Looking For** We're seeking individuals who share our passion for delivering exceptional customer experiences and making a meaningful impact in the healthcare industry. If you have: * **Unwavering commitment to perfect effort**: A strong work ethic and dedication to excellence * **Punctuality and dedication**: A reliable attendance record and a commitment to meeting deadlines * **Ability to thrive in a fast-paced environment**: The ability to adapt to changing situations and priorities * **Proficiency in navigating various computer applications**: Experience with desktop computer systems and software * **Drive to exceed caller expectations**: A passion for delivering exceptional customer experiences * **Desire to build and enhance current skills**: A commitment to ongoing learning and professional development * **Positive attitude and teamwork orientation**: A collaborative mindset and a willingness to support your colleagues * **Previous healthcare experience**: A plus, but not required * **Previous call center experience**: Required, with a minimum of 1 year in a single job **Requirements** To be considered for this role, you must: * **Be 18 years of age or older** * **Have a High School Diploma or equivalent** * **Have a minimum of 1 year in a single job, preferably in a call center customer service environment** * **Demonstrate reliable attendance with no missed time in the first 90 days** * **Be able to type 25 wpm** * **Have strong oral and written communication skills** * **Be comfortable with desktop computer systems** * **Have a hardwired internet connection with speeds greater than 5MB upload and 10MB download** * **Have a secure, private work area at home** * **Be available to work a flexible schedule (Monday-Saturday)** **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer/Vet/Disability, committed to creating a diverse and inclusive workplace that reflects the communities we serve. **Apply Now!** Ready to join the blithequark team and revolutionize healthcare customer service from the comfort of your home? Apply now and take the first step towards a rewarding career with us! Apply for this job